FARMINGTON RURAL CARRIER RECOGNIZED FOR SAFE DRIVING

Congratulations to Darla Smith RR 03 carrier in Farmington, AR for achieving 14 years of exceptional safe driving!

MORRILTON POST OFFICE IN THE CHRISTMAS SPIRIT

The Morrilton Post Office employees enjoyed decorating the lobby to promote Christmas cheer and the US Postal Service.

MERRY CHRISTMAS FROM ELM SPRINGS POST OFFICE

Elm Springs PMR Linda Yeakley decorated the retail window to look like the gingerbread house holiday stamp.

GOLD STAR FOR MAGNOLIA POST OFFICE 

L-R: Donna Ramsey, SSA and Sylvia Cross Magnolia Officer-In-Charge

Ms. Donna Ramsey earned a gold star for a perfect transaction!

Magnolia Post Office received a 10 out of 10 on the overall customer experience.

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

POSTAL CUSTOMER COUNCIL ANNUAL GOLF TOURNAMENT 

Congratulations to the winning team!

Ted Sanders, Hot Springs Data Collection

Tracy Kuhn, Gurdon Postmaster

Randall Joines, MPOO 2 (a)

Jay Youngblood, Bismark Postmaster

GOLD STAR FOR LR CHENAL STATION

Tiffany Braggs, RA and Marvin Pointer, LR Chenal St. Mgr (a)

Retail Associate Tiffany Braggs was awarded the District Manager's Gold Star Award, for perfect customer service. The customer commented, "The facility was neat and clean.  The friendly clerk performed the job expertly, so I would be sure to come back here often."

Little Rock Chenal Post Office received a 10 out of 10 on the overall customer experience.

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

GOLD STAR FOR CROSSETT POST OFFICE OFFICE

L-R: Supv. Customer Service Tammy Allison and SSA Mary "Lou" Withers

Ms. Mary "Lou" Withers earned a gold star for a perfect transaction!

Crossett Post Office received a 10 out of 10 on the overall customer experience and the shopper commented, "I would return to this facility for the good customer service."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

GOLD STAR FOR CAMDEN POST OFFICE

L-R: MPOO Randall Joines, SSA Shannon Fry, Camden OIC Matt Hamilton

Congratulations to Shannon and the Camden Team!

Arkansas Offices recognized for achieving Targets on CEM Experience Categories in FY 2013

The Arkansas District had ZIP Codes for 108 offices meet district Customer Experience Measurement (CEM) targets in Fiscal Year 2013. 

Targets were set in the four weighted CEM categories on the

residential and/or business survey scores.

“It is an honor to recognize offices achieving the targets for Customer Experience Measurement,” said Acting District Manager Robert Carr. “The U.S. Postal Service faced several challenges in FY 2013, and our employees, both craft and management, continued to emphasize customer service in their job performance. This is evident in the Arkansas District’s Top 6 national finish on both Residential and

Business Contact Scores.”

MPOO Area II had the most offices with ZIP Codes achieve targets for all four CEM categories with 30 offices. In addition, the Clarksville, Helena, Perryville and Yellville offices met district targets on the four weighted CEM categories on both the Residential and Business survey scores.

CEM surveys are mailed on an ongoing basis to Residential and Small/Medium Business customers to provide an opportunity for the customers to report on their experience with the U.S. Postal Service.

Offices by MPOO Area with a 5-Digit ZIP Code achieving target on CEM Experience categories:

AREA I Augusta, Biscoe, Edgemont, Hensley, Houston, Humnoke, Malvern, Mayflower, Perryville, Prattsville, Scott, Sheridan Sweet Home and Ward

AREA II Arkadelphia, Bismark, Crossett, Delight, DeQueen, Dermontt, El Dorado, Eudora, Fountain Hill, Glenwood, Gould, Gurdon,Hermitage, Kirby, Lake Village, Lewisville, Mineral Springs, Monticello, Mount Ida, Newhope, Portland, Prescott, Rison, Sims, Sparkman, Thornton, Tillar, Walko, Warren, Washington

AREA III Alma, Booneville, Clarksville, Combs, Danville, Decatur, Elm Springs, FS Fianna Hills, FS Midland, Garfield, Greenwood, Hartford, Hector, Knoxville, Lavaca, Magazine, Midland, Mountainburg, Natural Dam, New Blaine, Ola, Paris, Russellville, Scranton, Tontitown, West Fork

AREA IV Bee Branch, Bergman, Berryville, Brockwell, Clinton, Drasco, Heber Springs, Jasper, Lakeview, Marshall, Midway, Mount Judea, Mountain Home, Oakland, Omaha, Plumerville, Romance, Rose Bud, Russell, Shirley, Timbo, Valley Springs, Yellville

AREA V Bassett, Blytheville, Bono, Fisher, Forrest City, Helena, Hickory Ridge, Lake City, Manilla, Oneida, Paragould, Peach Orchard, Piggott, Reyno, West Helena

EUREKA SPRINGS RURAL CARRIER ASSOCIATE HERO

Ken Smith - Rural Carrier Associate in Eureka Springs

While Ken Smith was delivering mail he came upon an elderly customer (Mrs. Mooney) sitting in her walker.  He approached her and she stated she was waiting on him, she appeared to be frantic and explained that lightning struck a tree by her home, knocked the power out and ruptured a gas line.  The ruptured gas line was on fire, the flames were about 1 1/2 to 2 feet high.

Smith didn't have cell service in this rural area so calling 911 was not an option.  He risked his own safety to shut off the gas and therefore stare the fire and saved Mrs. Mooney's home.  He told her to not got back in the house, he found a neighbor to come sit with her until help arrived.

As soon as he received cell service he contacted the gas company.

Postmaster John DeWitt stated, "This is indicative of Mr. Smith's daily life. He is a very positive person and in fact every day he shows up at work with a positive attitude and proclaims he is 'bright eyed and busy tailed.'

Mr. Smith states, "I am the only one who can determine what type of day I will have." 

He is a true hero to Mrs. Mooney and the community!

OVER 1,200 ARKANSAS VETERANS HONORED FOR THEIR SERVICE

Many thanks and applause to the Arkansas District postal employees who have served or are currently serving in the armed forces.  America would not be "the land of the free and home of the brave" without your selfless sacrifice!

Greenbrier OIC Larry Webb and fellow veteran presents certificate and letter of appreciation from Robert Carr, Acting DM to Justin Hundperger.

GOULD POSTMASTER RELIEF LANDS AN EDDM SALE

Gould PMR Brenda Allen submitted a lead for the Gould First Baptist Church.  

The Pastor was interested in bringing unity to all the surrounding churches by hosting several events.  To get the word out as efficiently and inexpensively as possible, our Sales folks suggested Every Door Direct Mail as the best solution.  

Thanks to Brenda – and a little help from our Sales team - that effort resulted in approximately $5,000 in new EDDM revenue. 

contributor Patti Robinson

MARSHALL RURAL CARRIER RECEIVES ACCOLADES FROM CUSTOMER

Rural Carrier Eli Carey

Marshall, AR Rural Carrier Eli Carey is more than a valuable employee, but was helpful in thwarting a possible dire situation.   

His customer wrote to the Postmaster…”We have been pleased with the services of our letter carrier however the other day, he did our family a great service, my grandmother is suffering from Alzheimer’s. 

Her caregiver was gone just a few moments when she wondered off.  Eli saw her and made a point to contact my mother, who immediately went to her aid.  

I can tell you that it is of great comfort that he took these precious few moments to first notice and then contact us. She could have been seriously injured, but thanks to his actions, she was found quickly and returned home safe and sound.” 

GOLD STAR FOR EL DORADO POST OFFICE OFFICE

L-R: MPOO Randall Joines, SSA Danielle Murray, Sue Ellen Lisemby, PM Richard Wynn

Retail Associate Danielle Murray was awarded the District Manager's Gold Star Award, for perfect customer service.

El Dorado Post Office received a 10 out of 10 on the overall customer experience.

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

FT SMITH SUPERVISOR "DIGS UP" NEW REVENUE AT THE GADGET GRAVE

Supervisor of Customer Service Nancy Raney excavates new revenue in Fort Smith

It’s called the Gadget Grave (www.gadgetgrave.com).  It’s where all those outdated or broken electronic devices go, when they die.  Once they go there, cell phones, tablets, iPads and other gadgets are repaired, rejuvenated, resold and shipped to new owners, everywhere.

Fort Smith Supervisor Nancy Raney was determined to “dig up” some new revenue.  So when representatives from the Gadget Grave contacted her inquiring about the USPS’ package services, Nancy was quick to inform them of our exceptional USPS offerings and rates, without all the surcharges and hassles of dealing with one of our competitors. 

The company initially began bringing in a tub of packages every day.  As their business grew, so did their relationship with the Fort Smith Postal Team.  Supervisor Raney and Station Manager Patrick Koenig “dug deeper” and met with the business owner, educating him on one of our best offerings, free package pick-up. 

Now, the Gadget Grave is “buried” in business, and ships approximately 100 packages a day, which equals over $50,000 in new annualized revenue. 

No telling what how much more new revenue Nancy will “unearth” in the future! 


CONTRIBUTOR PATTI ROBINSON

LOWELL RURAL CARRIER'S LEAD TURNS OUT TO BE THE REAL McCOY

Lowell AR Rural Carrier Sherry McCoy and Postmaster Donald Knotts

"The real McCoy" is an idiom used in much of the English-speaking world to mean "the real thing" or "the genuine article.”  And when folks think of Lowell AR Rural Carrier Sherry McCoy, and Postmaster Donnie Knotts, that metaphor really hits the target. 

Vigilance paid off for Sherry, when she noticed one of the customers along her route had ordered some USPS shipping boxes.  She did a little more research and identified the customer as Chad Lockhart, owner of Prestige International.  Sherry discussed the situation with her Postmaster, Donnie Knotts, and entered the business information into Rural Reach.

Postmaster Knotts visited with the customer, who had previously used several of our competitors.  Knotts found the business model the customer used to be pretty straightforward; he purchases products at wholesale prices, and ships them out for profit.  With a thin profit margin, an economically smart shipping decision could make or break a company of this kind

Pointing out the perks of shipping packages with the USPS, Donnie touched on the fact that our competitors have a plethora of surcharges, such as fuel surcharges, additional costs for rural delivery and even charge the customer for Saturday package delivery.  Plus, the customer was delighted to find the USPS provided free packaging.  When Donnie brought in Sales Rep Nikki Allen to explain all the electronic shipping options and commercial rates, it was a done deal!

The customer had no doubt, the U. S. Postal Service beat the competition, hands down.  Now, Prestige International is shipping an average of 100 domestic and international packages a day.  This “Real McCoy” of a sale brought over $48,000 of new revenue to the U.S. Postal Service – and that’s about as genuine as it gets!

CONTRIBUTED BY PATTI ROBINSON

BE ON ALERT - IT'S HALLOWEEN!!!

JUST A FEW TIPS TO REMIND YOU TO DRIVE SAFELY ON HALLOWEEN!

• Slow down and be on alert in residential neighborhoods...children are excited and may not be attentive to vehicles.
• Take extra time to look for children at intersections  on medians and curbs.
• Enter and exit driveways and alleys slowly and carefully.
• Do not be distracted in your vehicle, keep your eyes on the road and your surroundings.
• Anticipate heavy pedestrian traffic.
• Be aware of teenagers that are out trick or treating as well, they are more likely to be walking in the street!

KEEP IN MIND - THE MOST POPULAR TIME FOR TRICK OR TREATING IS BETWEEN 5:30 PM TO 9:30 PM

PRESCOTT RURAL CARRIER EARNS SOUTHERN AREA EXCELLENCE IN SAFETY AWARD

Barbara Harvey (carriers wife), Jackie Harvey, Randall Joines (MPOO), Jim Bebee (PM)

Jackie Harvey is the second person in the Arkansas District to receive the Southern Area Excellence in Safety Award for over 38 years of service with zero vehicle accidents. He has been a rural carrier on route six in Prescott for 33 years. He currently has 2472 hours of sick leave.

Jackie's great grandfather was Postmaster at Prescott from March 30,1889 until March 30,1893. His father was also a rural carrier in Prescott for 25 years.  

Congratulations on your safety achievements and the rich heritage you carry on in the US Postal Service!

LEACHVILLE POST OFFICE TAKES ON THE FIGHT AGAINST BREAST CANCER

THE WALL OF PINK

The Leachville Post Office is joining in the fight to eradicate breast cancer.  They have a breast cancer awareness campaign going on the month of October.  Each time a customer buys five stamps, they put a pink ribbon on the wall and they will draw and give away a basket of goodies at the end of October.

Their breast cancer awareness stamp sales are soaring this month. 

It matters not the size of the town but the heart behind it.

Arkansas MPOO Area 2 perfect in WTIL (wait time in line) for FY 2013

MPOO 2 - Randall Joines

Eleven Post Offices in the Arkansas District’s POOM Area 2 know how it feels to be perfect. 

In Fiscal Year 2013 they recorded 85 perfect Mystery Shops for an incredible 100% for customers all across southern Arkansas.

“Area 2 Postmasters have used their leadership abilities to support customer specific goals and have taken extreme pride in assuring their units provide the best customer service possible while utilizing proven techniques to upsell Postal products and increase revenue,” said acting Manager of Post Office Operations Randall Joines who assumed his position in February 2013.

Perfection is the unquestionable expectation in the Arkansas District, according to Joines, and this was reflected by the performance of the Postmasters, Managers, Supervisors and, most importantly, the Sales and Serivice Associates in the District.

The Area 2 leadership team includes: Arkadelphia Postmaster Kathy Phillips, Camden OIC Billy Johnson, Crossett Postmaster Trisha Acord, El Dorado OIC Devin Keith, Hope OIC Jim Stockton, Magnolia OIC Sylvia Cross, Mena Postmaster Johnna Alexander, Monticello Postmaster Dan McNeil, Pine Bluff Postmaster Nathaniel Balentine Jr. for the Main Post Office and Oak Park Station, and Pine Bluff White Hall Station Acting Station Manager Trina Johnson.

Arkansas finished FY2013 ranked #1 in the Nation in WTIL performance and #4 in the Nation in Overall Effectiveness.

Monticello Postmaster Dan McNeil said, “The reason we are here is to serve our customers.  We’ve all experienced standing in lines at businesses and know how that feels.  The customer experience is what it is all about whether it is at the retail window or delivering mail.  We want our customers to use us and not our competitors.”

Former District Manager Kim Quayle said, “We want to ensure that we take care of our customers and ensure they complete their business transaction on a timely basis.”

MARION RURAL CARRIER ASSOCIATE INSURES NEW REVENUE

Marion Rural Carrier Associate Jeleisha Bell

Young, fresh, outgoing, always smiling, motivated.  That’s how the Marion Postmaster Darla Hart, and Customer Service Supervisor Chris Richmond describe their new RCA, Jeleisha Bell.  And with less than 2 months on the USPS rolls, Jeleisha has already proven she’s a real go-getter!

After hearing a stand up talk about Every Door Direct Mail, Jeleisha mentioned the advantages of the service to one of the customers on her route, Darren Clark’s Shelter Insurance Agency.  She gave him one of her Rural Reach lead sheets, and encouraged him to contact the Marion Postmaster, if he thought the service would fit his needs. 

As it turns out, Every Door Direct Mail was a perfect match for the customer.  But he wanted to go a bit bigger, expanding his EDDM mailings into Tennessee, as well as East Arkansas.  Thanks to the Rural Reach lead system, the customer was matched with a Sales representative from Tennessee, who assisted him with all the details. 

Bottom line, this young woman’s initiative turned into $19,000 in new revenue for the Postal Service.  And although the motto is from a different insurance provider, everyone agrees the customers on Jeleisha Bell’s route are “in good hands!”

Contributed by Patti Robinson

LITTLE ROCK BRADY STATION EARNS SIX GOLD STARS - RECEIVES CRYSTAL TROPHY

L-R: LR Postmaster Gregg Tolliver, SSA Doris Garstka, Sta Mgr. Sherae Martin, SSA Felicia Pace, Sr. MPOO Mike Hart

Congratulations to the Brady Retail team for making a difference in customer service!

RECTOR POST OFFICE AWARDS SAFE DRIVING

L-R: Steve Ward, David Smith, Dennis (Uncle Si) Grissom, Donald Smith, Jr., Jill Scott. Not pictured Theresa Martin

Driving and working safely is not just an action or task, it is a frame of mind. With more new drivers taking to the road each year we have to very observant and intentional of our surroundings.

Navigating the road has become more challenging because there are more distracted drivers that are texting, talking on cell phones, changing the radio station, etc. The number of fatalities from vehicle accidents are staggering.  This is one reason it is so great to recognize and honor Postal Employees for safe driving records

Rector Postmaster James Marshall recently honored his employees with Safe Driving Awards for ranging from 4 to 18 years totaling more than 60 years of safe driving.

CONGRATULATIONS ON 35 YRS OF SERVICE

Wynne City Carrier Vantinne "Van" Cochran recently received his 35 year service award and pin from Postmaster Tanya Smith.

JONESBORO RURAL CARRIER LANDS NEW REVENUE

Jonesboro Rural Carrier Jeannie Spurlock submitted a Rural Reach Lead for Midsouth Tackle.  The company specializes in fishing lures, equipment and tackle.

A meeting was organized with the owner and a member of the Sales Team.  They helped the customer with Click N Ship and information on Priority Mail.  The results are a new Priority Mail customer and estimated annual revenue of $16,680.

Information from Hoggin' Revenue

JONESBORO CARRIER GENERATES BIG REVENUE

Adam Smith is a city carrier at Jonesboro Hattie Caraway Station City.  He recently submitted  a Customer Connect lead for INSO, an eBay seller.  The customer was using a competitor for their mailing and shipping needs. 

A member of the Sales Team met with the customer and explained our services as well as set them up to use Click N Ship.  The annual estimated revenue for this new lead is $24,000. 

CONGRATS TO FT SMITH FIANNA STATION MANAGER FOR NEW REVENUE

Manager Connie Whitlock was recently recognized for the Business Connect lead she submitted for Southwest Speed of Ft. Smith.  Southwest Speed specializes in motor sport parts, engine systems and accessories for race cars. This lead will generate over $52,000 in new annual revenue for the US Postal Service.

Connie noticed the customer bringing a few packages and offered to provide more information on the competitive  products and services that the US Postal Service provides. After a meeting with Business Solutions Specialist, Nikki Allen, he chose to utilize the Postal Service for all his shipping needs.

"Business Connect is a wonderful way for the Postal Service to make our local businesses aware of the services that we have to offer and how we can help their business grow." 

U.S. Postal Service Announces New Prices for 2014

Price increases expected to generate $2 billion in new revenue to improve financial situation

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WASHINGTON — The United States Postal Service today announced proposed price changes, including an increase in the price of a First-Class Mail single-piece letter from 46 cents to 49 cents. The proposed changes, which would go into effect in January 2014, are intended to generate $2 billion in incremental annual revenue for the Postal Service.

Highlights of the new single-piece First-Class Mail pricing, effective Jan. 26, 2014 include:

·         Letters (1 oz.) — 3-cent increase to 49 cents

·         Letters additional ounces —  1-cent increase to 21 cents

·         Letters to all international destinations (1 oz.) — $1.15

·         Postcards — 1-cent increase to 34 cents

Stamp prices have stayed consistent with the average annual rate of inflation of 4.2 percent since the Postal Service was formed in 1971.
Pricing for Standard Mail, Periodicals, Package Services and Extra Services also will be adjusted as part of a filing to the Postal Regulatory Commission (PRC) scheduled to take place Sept. 26.

The Governors of the Postal Service voted Sept. 24 to seek price increases above the typical annual increases associated with changes in the Consumer Price Index (CPI).

In a letter disseminated to customers today, Board of Governors Chairman Mickey Barnett described the “precarious financial condition” of the Postal Service and the “uncertain path toward enactment of postal reform legislation” as primary reasons for seeking price changes above the CPI increase. He also indicated that the price adjustment above the CPI increase is necessary in order to ensure that the Postal Service will be able to maintain and continue the development of postal services of the type and quality which America needs.

“Of the options currently available to the Postal Service to align costs and revenues, increasing postage prices is a last resort that reflects extreme financial challenges,” said Barnett in the letter. “However, if these financial challenges were alleviated by the timely enactment of laws that close a $20 billion budget gap, the Postal Service would reconsider its pricing strategy. We are encouraged by the recent introduction of comprehensive postal reform legislation in Congress, and despite an uncertain legislative process, we are hopeful that legislation can be enacted this year.”

Except in exceptional or extraordinary circumstances, postage price increases are capped at the rate of inflation as measured by the CPI-U. The Postal Service is filing a price increase above CPI-U due to extraordinary and exceptional circumstances which have contributed to continued financial losses. The Postal Service recorded a $15.9 billion net loss last fiscal year and expects to record a loss of roughly $6 billion in the current fiscal year, and has an intolerably low level of available liquidity even after defaulting on its obligation to make prefunding payments for retiree health benefits.

The PRC will review the prices before they become effective Jan. 26, 2014, and must agree the prices are consistent with applicable law. The new price proposals are scheduled to be filed Sept. 26 and will be available on the PRC website at www.prc.gov and also will be available athttp://pe.usps.com.

The full text of the Board chairman’s letter sent to postal customers about the pricing decision will be available later today at the following link:
http://about.usps.com/news/national-releases/2013/pr13_chairman-letter.htm.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations

HOPE CLERK GENERATES NEW REVENUE FROM CLERKS CARE LEAD

Hope Clerk Tonya Reaves submitted a  Clerks Care lead for the The Survival Cordist.  This company distributes handmade paracord bracelets, belts, gun slings, fire starters and key chains. 

The customer was interested in the cost of mailing and shipping merchandise. A member of the Sales Team contacted the customer. The customer was introduced to First Class packaging using Click N Ship.  

The company is enjoying the cost and convenience of the postal products and is able to meet their customer's needs. The projected revenue from this sale is $13,650.

From Hoggin' Revenue

FROM RECYCLED RAGS TO REVENUE RICHES

Springdale Postmaster Tom “Doc” Marion really cleans up, when it

comes to closing sales and taking revenue away from our competitors.

We’ve all heard the stories; folks making it big, going from rags to riches.  But did you ever think you’d hear a story about a postmaster using rags to make revenue?  As it turns out, Springdale Postmaster Tim “Doc” Marion has a real knack for doing just that. 

Northwest Rags, Inc. (www.nwrags.com) contacted Postmaster Marion, requesting information on packaging shapes and sizes we have available for shipping.  The customer, who specializes in recycling used clothing and linens into wiping and cleaning rags, had been shipping their product using a competitor.  But recently, they’d become dissatisfied with the various surcharges and escalating rates they were paying.

Never one to turn a blind eye to an opportunity, Doc immediately called on Kathy Duncan and Nikki Allen of the Arkansas Sales team, intending to “wipe out” the competition, and bring that new revenue into our USPS coffers. 

And man-oh-man, did they ever “clean up”!  Doc’s activities with Northwest Rags helped move the shipment of recycled rags to new Postal revenue streams, with a sale estimated to be around $75,000 per year.

What’s even better, this is the second large sale Doc has been involved in, just in the past couple of weeks.  It seems clear, he is intent on eliminating any chance of a revenue shortfall, in Springdale. 

And for the record, any resemblance between Doc Marion and Mr. Clean is totally coincidental. 

Contributor Patti Robinson