Arkansas Offices recognized for achieving Targets on CEM Experience Categories in FY 2013

The Arkansas District had ZIP Codes for 108 offices meet district Customer Experience Measurement (CEM) targets in Fiscal Year 2013. 

Targets were set in the four weighted CEM categories on the

residential and/or business survey scores.

“It is an honor to recognize offices achieving the targets for Customer Experience Measurement,” said Acting District Manager Robert Carr. “The U.S. Postal Service faced several challenges in FY 2013, and our employees, both craft and management, continued to emphasize customer service in their job performance. This is evident in the Arkansas District’s Top 6 national finish on both Residential and

Business Contact Scores.”

MPOO Area II had the most offices with ZIP Codes achieve targets for all four CEM categories with 30 offices. In addition, the Clarksville, Helena, Perryville and Yellville offices met district targets on the four weighted CEM categories on both the Residential and Business survey scores.

CEM surveys are mailed on an ongoing basis to Residential and Small/Medium Business customers to provide an opportunity for the customers to report on their experience with the U.S. Postal Service.

Offices by MPOO Area with a 5-Digit ZIP Code achieving target on CEM Experience categories:

AREA I Augusta, Biscoe, Edgemont, Hensley, Houston, Humnoke, Malvern, Mayflower, Perryville, Prattsville, Scott, Sheridan Sweet Home and Ward

AREA II Arkadelphia, Bismark, Crossett, Delight, DeQueen, Dermontt, El Dorado, Eudora, Fountain Hill, Glenwood, Gould, Gurdon,Hermitage, Kirby, Lake Village, Lewisville, Mineral Springs, Monticello, Mount Ida, Newhope, Portland, Prescott, Rison, Sims, Sparkman, Thornton, Tillar, Walko, Warren, Washington

AREA III Alma, Booneville, Clarksville, Combs, Danville, Decatur, Elm Springs, FS Fianna Hills, FS Midland, Garfield, Greenwood, Hartford, Hector, Knoxville, Lavaca, Magazine, Midland, Mountainburg, Natural Dam, New Blaine, Ola, Paris, Russellville, Scranton, Tontitown, West Fork

AREA IV Bee Branch, Bergman, Berryville, Brockwell, Clinton, Drasco, Heber Springs, Jasper, Lakeview, Marshall, Midway, Mount Judea, Mountain Home, Oakland, Omaha, Plumerville, Romance, Rose Bud, Russell, Shirley, Timbo, Valley Springs, Yellville

AREA V Bassett, Blytheville, Bono, Fisher, Forrest City, Helena, Hickory Ridge, Lake City, Manilla, Oneida, Paragould, Peach Orchard, Piggott, Reyno, West Helena