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| L-R: MPOO Randall Joines, SSA Danielle Murray, Sue Ellen Lisemby, PM Richard Wynn Retail Associate Danielle Murray was awarded the District Manager's Gold Star Award, for perfect customer service.
El Dorado Post Office received a 10 out of 10 on the overall customer experience.
The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.
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Thursday, November 7, 2013
GOLD STAR FOR EL DORADO POST OFFICE OFFICE
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