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Lowell AR Rural
Carrier Sherry McCoy and Postmaster Donald Knotts
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"The
real McCoy" is an idiom used in much of the
English-speaking world to mean "the real thing" or "the genuine
article.” And when folks think of Lowell AR Rural Carrier Sherry McCoy,
and Postmaster Donnie Knotts, that metaphor really hits the target.
Vigilance
paid off for Sherry, when she noticed one of the customers along her route had
ordered some USPS shipping boxes. She did a little more research and
identified the customer as Chad Lockhart, owner of Prestige International.
Sherry discussed the situation with her Postmaster, Donnie Knotts, and
entered the business information into Rural Reach.
Postmaster
Knotts visited with the customer, who had previously used several of our
competitors. Knotts found the business model the customer used to be
pretty straightforward; he purchases products at wholesale prices, and ships
them out for profit. With a thin profit margin, an economically smart
shipping decision could make or break a company of this kind
Pointing
out the perks of shipping packages with the USPS, Donnie touched on the fact
that our competitors have a plethora of surcharges, such as fuel surcharges,
additional costs for rural delivery and even charge the customer for Saturday
package delivery. Plus, the customer was delighted to find the USPS provided
free packaging. When Donnie brought in Sales Rep Nikki Allen to explain
all the electronic shipping options and commercial rates, it was a done deal!
The
customer had no doubt, the U. S. Postal Service beat the competition, hands
down. Now, Prestige International is shipping an average of 100 domestic
and international packages a day. This “Real McCoy” of a sale brought
over $48,000 of new revenue to the U.S. Postal Service – and that’s about as
genuine as it gets!
CONTRIBUTED BY PATTI ROBINSON
This just reminds me of the professionalism, friendliness and efficiency of the crew at Lowell post office (72745). I have been a Lowell resident for 35 years having moved from Memphis, TN (38116) in 1979. I was very impressed with the staff at Lowell back then and have watched the community outgrow two buildings.
ReplyDeleteI can truly say that I have never had a complaint o disappointment in the service at the Lowell Station. Postmaster Donne Knotts has gone out of his way to help me with problems, and always cordially. Our Carrier, Sherry McCoy is as close to flawless as they come, always on time and cheerfully greeting us along her way.
I just wanted to inject these observations in these days where we seem to find fault with the actions of many public service employees. My advice to anyone critical of the USPS visit my home station in Lowell AR!
John E. Rivers
Lowell, AR 72745