Arkansas MPOO Area 2 perfect in WTIL (wait time in line) for FY 2013

MPOO 2 - Randall Joines

Eleven Post Offices in the Arkansas District’s POOM Area 2 know how it feels to be perfect. 

In Fiscal Year 2013 they recorded 85 perfect Mystery Shops for an incredible 100% for customers all across southern Arkansas.

“Area 2 Postmasters have used their leadership abilities to support customer specific goals and have taken extreme pride in assuring their units provide the best customer service possible while utilizing proven techniques to upsell Postal products and increase revenue,” said acting Manager of Post Office Operations Randall Joines who assumed his position in February 2013.

Perfection is the unquestionable expectation in the Arkansas District, according to Joines, and this was reflected by the performance of the Postmasters, Managers, Supervisors and, most importantly, the Sales and Serivice Associates in the District.

The Area 2 leadership team includes: Arkadelphia Postmaster Kathy Phillips, Camden OIC Billy Johnson, Crossett Postmaster Trisha Acord, El Dorado OIC Devin Keith, Hope OIC Jim Stockton, Magnolia OIC Sylvia Cross, Mena Postmaster Johnna Alexander, Monticello Postmaster Dan McNeil, Pine Bluff Postmaster Nathaniel Balentine Jr. for the Main Post Office and Oak Park Station, and Pine Bluff White Hall Station Acting Station Manager Trina Johnson.

Arkansas finished FY2013 ranked #1 in the Nation in WTIL performance and #4 in the Nation in Overall Effectiveness.

Monticello Postmaster Dan McNeil said, “The reason we are here is to serve our customers.  We’ve all experienced standing in lines at businesses and know how that feels.  The customer experience is what it is all about whether it is at the retail window or delivering mail.  We want our customers to use us and not our competitors.”

Former District Manager Kim Quayle said, “We want to ensure that we take care of our customers and ensure they complete their business transaction on a timely basis.”