CABOT SUPERVISOR  SUBMIT A LEAD PAYS OFF

Stan Stracener, Cabot Customer Service Supervisor

After Cabot Supervisor Stan Stracener noticed a local business shipping all their products with a competitor, he decided to turn in the lead and see where it went.  

Low and behold, after a meeting with a Sales representative, Classics Unlimited decided the USPS, with no outrageous surcharges and exceptional service, was a hands-down winner for shipping their smaller parts.  

This Submit a Lead generate around $12,000 in new Priority Mail revenue, annually.

Contributor Patti Robinson

HOT SPRINGS CITY CARRIER EARNS SOUTHERN AREA EXCELLENCE IN SAFETY AWARD

L-R: Sr. MPOO (a) Gregg Tolliver, Postmaster Danny Phillips, Carrier MIke Karber, HR Mgr. Seritia Clark


It is a privilege to honor those who live their lives with excellence, such as Mike Karber.  He is described by many of his co-workers as "a person of high character", "caring", "a great and thoughtful person in every aspect".

Mike recently received the Southern Area Excellence in Safety Award for over 40 years of service with zero vehicle accidents. He has been a city carrier in Hot Spring his entire postal career and has served as the safety captain for several years.  He currently has 3585 hours of sick leave.

"Mike is a professional in every way, not only in the way he conducts himself concerning safety on the job but as a mentor to other carriers as well as the outstanding service he provides his customers," stated Hot Springs Postmaster Danny Phillips.

We applaud you and your achievements!
Congratulations!

QUICK ACTION BY GREEN FOREST RURAL CARRIER = HERO AND HELPER

Green Forest Rural Carrier Dana Cinq Mars witnessed a suspicious man removing mail from curbside mailboxes while delivering mail on her route.

She quickly notified the local Sheriff's Department, provided a description of the suspect and his vehicle.  The Sheriff's Department responded and determined the truck the suspect was driving had recently been reported as stolen.

The man was arrested in the possession of stolen mail, thanks to Dana being observant and taking the right action.

WYNNE CITY CARRIER AWARDED FOR CUSTOMER CONNECT LEAD

Acting MPOO Rob Driskell and City Carrier Darryl Page

City Carrier Darryl Page submitted a Customer Connect Lead for Mohr Sports. 

The company ships sporting supplies, sporting equipment, and uniforms. A member of sales contacted the company and met with the manager. After a demonstration of the US Postal Service Flat Rate Priority Mail the customer was convinced they could save money using the Postal Service. 

This lead resulted in a Sale won of $8,820 in Priority Mail.

Contributed by Patti Robinson  

MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR

MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR

Morrilton Supervisor Mary Loveland presents the Gold Star Award to Retail Associate Lanita Hammett

Ms. Lanita Hammett earned a gold star for a perfect transaction!

Morrilton Post Office received a 10 out of 10 on the overall customer experience and the shopper commented, "The service was cordial and the location was supplied well."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

MALVERN RETAIL ASSOCIATE HITS IT BIG WITH A CLERKS CARE LEAD

Retail Associate John Hopkins - Malvern Post Office

Congratulations to John Hopkins from Malvern Post Office.  John turned in a Clerks Care lead that netted $16,640 in new revenue for the US Postal Service!

Clerks Care is a program that allows clerk craft employees to identify new business revenue opportunities and help grow revenue in the small to midsize customer base.

SPRINGDALE POSTMASTER  - A REVENUE GENERATOR!

Springdale Postmaster Tim 'Doc' Marion

What does a jerky head, a panfish creature, a shineee-hineee, a salty crawler and a flipping hook all have in common?  Just ask Springdale AR Postmaster “Doc” Marion and he’ll tell you these are just a few of the hundreds of fishing lures and jigs sold by Springdale, Arkansas based Arkie Lures, Inc., www.arkiejigs.com.

Being an avid fisherman himself, Springdale Postmaster Tim “Doc” Marion called on Arkie Lures, hoping to pull their shipping business from a competitor.  When he partnered with Kathy Duncan of the Arkansas Sales team, the customer was easily “lured” in by our phenomenal Priority Mail service offerings, free package pickup, free packaging supplies, no surcharges, top-notch tracking, and insurance included at no extra charge. 

When they brought in a Stamps.com representative to explain easy payment options, the customer was “caught”!

This Business Connect resulted in 25,000 packages now being shipped with the USPS, “netting” approximately $150,000 in new revenue, annually.  What a catch!!

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Maintenance System NWA – Springdale Postmaster Timothy “Doc” Marion turned in a Submit A Lead for Maintenance System NWA.  

They are a landscaping and pressure washing business who wanted to reach more potential customers.  

The Business Development Specialist explained the benefits of using Every Door Direct Mail.  Doc’s lead produced $2,240 in new revenue. 

That’s the way to do it, Doc!

story and photo from Hoggin Revenue & Patti Robinson