Monday, July 13, 2015

LITTLE ROCK EMPLOYEE RECOGNIZED BY CUSTOMER FOR GREAT SERVICE




Little Rock, AR Secretary (a) Diana Smith recently received a letter of commendation from a Russellville, AR customer.

“Dear Postmaster,

I just wanted you to know how thankful I am for your employee Ms. Diana Smith.  A very important certified letter had been sent a week and a half ago.  Your carrier tried to deliver it but their office was closed.  I’m not really sure why it was attempted to be delivered again, but it sat in your Post Office for a week.


I called and talked to Ms. Smith. She was able to promptly locate the letter. She was able to have it delivered that day! She kept me informed the whole time until it was delivered.  It is so nice to know that there are such nice people who really care.  I feel like she went above and beyond to help me.  May God bless this sweet lady.”

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