BE ON ALERT - IT'S HALLOWEEN!!!

JUST A FEW TIPS TO REMIND YOU TO DRIVE SAFELY ON HALLOWEEN!

• Slow down and be on alert in residential neighborhoods...children are excited and may not be attentive to vehicles.
• Take extra time to look for children at intersections  on medians and curbs.
• Enter and exit driveways and alleys slowly and carefully.
• Do not be distracted in your vehicle, keep your eyes on the road and your surroundings.
• Anticipate heavy pedestrian traffic.
• Be aware of teenagers that are out trick or treating as well, they are more likely to be walking in the street!

KEEP IN MIND - THE MOST POPULAR TIME FOR TRICK OR TREATING IS BETWEEN 5:30 PM TO 9:30 PM

PRESCOTT RURAL CARRIER EARNS SOUTHERN AREA EXCELLENCE IN SAFETY AWARD

Barbara Harvey (carriers wife), Jackie Harvey, Randall Joines (MPOO), Jim Bebee (PM)

Jackie Harvey is the second person in the Arkansas District to receive the Southern Area Excellence in Safety Award for over 38 years of service with zero vehicle accidents. He has been a rural carrier on route six in Prescott for 33 years. He currently has 2472 hours of sick leave.

Jackie's great grandfather was Postmaster at Prescott from March 30,1889 until March 30,1893. His father was also a rural carrier in Prescott for 25 years.  

Congratulations on your safety achievements and the rich heritage you carry on in the US Postal Service!

LEACHVILLE POST OFFICE TAKES ON THE FIGHT AGAINST BREAST CANCER

THE WALL OF PINK

The Leachville Post Office is joining in the fight to eradicate breast cancer.  They have a breast cancer awareness campaign going on the month of October.  Each time a customer buys five stamps, they put a pink ribbon on the wall and they will draw and give away a basket of goodies at the end of October.

Their breast cancer awareness stamp sales are soaring this month. 

It matters not the size of the town but the heart behind it.

Arkansas MPOO Area 2 perfect in WTIL (wait time in line) for FY 2013

MPOO 2 - Randall Joines

Eleven Post Offices in the Arkansas District’s POOM Area 2 know how it feels to be perfect. 

In Fiscal Year 2013 they recorded 85 perfect Mystery Shops for an incredible 100% for customers all across southern Arkansas.

“Area 2 Postmasters have used their leadership abilities to support customer specific goals and have taken extreme pride in assuring their units provide the best customer service possible while utilizing proven techniques to upsell Postal products and increase revenue,” said acting Manager of Post Office Operations Randall Joines who assumed his position in February 2013.

Perfection is the unquestionable expectation in the Arkansas District, according to Joines, and this was reflected by the performance of the Postmasters, Managers, Supervisors and, most importantly, the Sales and Serivice Associates in the District.

The Area 2 leadership team includes: Arkadelphia Postmaster Kathy Phillips, Camden OIC Billy Johnson, Crossett Postmaster Trisha Acord, El Dorado OIC Devin Keith, Hope OIC Jim Stockton, Magnolia OIC Sylvia Cross, Mena Postmaster Johnna Alexander, Monticello Postmaster Dan McNeil, Pine Bluff Postmaster Nathaniel Balentine Jr. for the Main Post Office and Oak Park Station, and Pine Bluff White Hall Station Acting Station Manager Trina Johnson.

Arkansas finished FY2013 ranked #1 in the Nation in WTIL performance and #4 in the Nation in Overall Effectiveness.

Monticello Postmaster Dan McNeil said, “The reason we are here is to serve our customers.  We’ve all experienced standing in lines at businesses and know how that feels.  The customer experience is what it is all about whether it is at the retail window or delivering mail.  We want our customers to use us and not our competitors.”

Former District Manager Kim Quayle said, “We want to ensure that we take care of our customers and ensure they complete their business transaction on a timely basis.”

MARION RURAL CARRIER ASSOCIATE INSURES NEW REVENUE

Marion Rural Carrier Associate Jeleisha Bell

Young, fresh, outgoing, always smiling, motivated.  That’s how the Marion Postmaster Darla Hart, and Customer Service Supervisor Chris Richmond describe their new RCA, Jeleisha Bell.  And with less than 2 months on the USPS rolls, Jeleisha has already proven she’s a real go-getter!

After hearing a stand up talk about Every Door Direct Mail, Jeleisha mentioned the advantages of the service to one of the customers on her route, Darren Clark’s Shelter Insurance Agency.  She gave him one of her Rural Reach lead sheets, and encouraged him to contact the Marion Postmaster, if he thought the service would fit his needs. 

As it turns out, Every Door Direct Mail was a perfect match for the customer.  But he wanted to go a bit bigger, expanding his EDDM mailings into Tennessee, as well as East Arkansas.  Thanks to the Rural Reach lead system, the customer was matched with a Sales representative from Tennessee, who assisted him with all the details. 

Bottom line, this young woman’s initiative turned into $19,000 in new revenue for the Postal Service.  And although the motto is from a different insurance provider, everyone agrees the customers on Jeleisha Bell’s route are “in good hands!”

Contributed by Patti Robinson

LITTLE ROCK BRADY STATION EARNS SIX GOLD STARS - RECEIVES CRYSTAL TROPHY

L-R: LR Postmaster Gregg Tolliver, SSA Doris Garstka, Sta Mgr. Sherae Martin, SSA Felicia Pace, Sr. MPOO Mike Hart

Congratulations to the Brady Retail team for making a difference in customer service!

RECTOR POST OFFICE AWARDS SAFE DRIVING

L-R: Steve Ward, David Smith, Dennis (Uncle Si) Grissom, Donald Smith, Jr., Jill Scott. Not pictured Theresa Martin

Driving and working safely is not just an action or task, it is a frame of mind. With more new drivers taking to the road each year we have to very observant and intentional of our surroundings.

Navigating the road has become more challenging because there are more distracted drivers that are texting, talking on cell phones, changing the radio station, etc. The number of fatalities from vehicle accidents are staggering.  This is one reason it is so great to recognize and honor Postal Employees for safe driving records

Rector Postmaster James Marshall recently honored his employees with Safe Driving Awards for ranging from 4 to 18 years totaling more than 60 years of safe driving.

CONGRATULATIONS ON 35 YRS OF SERVICE

Wynne City Carrier Vantinne "Van" Cochran recently received his 35 year service award and pin from Postmaster Tanya Smith.

JONESBORO RURAL CARRIER LANDS NEW REVENUE

Jonesboro Rural Carrier Jeannie Spurlock submitted a Rural Reach Lead for Midsouth Tackle.  The company specializes in fishing lures, equipment and tackle.

A meeting was organized with the owner and a member of the Sales Team.  They helped the customer with Click N Ship and information on Priority Mail.  The results are a new Priority Mail customer and estimated annual revenue of $16,680.

Information from Hoggin' Revenue

JONESBORO CARRIER GENERATES BIG REVENUE

Adam Smith is a city carrier at Jonesboro Hattie Caraway Station City.  He recently submitted  a Customer Connect lead for INSO, an eBay seller.  The customer was using a competitor for their mailing and shipping needs. 

A member of the Sales Team met with the customer and explained our services as well as set them up to use Click N Ship.  The annual estimated revenue for this new lead is $24,000.