SPRINGDALE POSTMASTER  - A REVENUE GENERATOR!

Springdale Postmaster Tim 'Doc' Marion

What does a jerky head, a panfish creature, a shineee-hineee, a salty crawler and a flipping hook all have in common?  Just ask Springdale AR Postmaster “Doc” Marion and he’ll tell you these are just a few of the hundreds of fishing lures and jigs sold by Springdale, Arkansas based Arkie Lures, Inc., www.arkiejigs.com.

Being an avid fisherman himself, Springdale Postmaster Tim “Doc” Marion called on Arkie Lures, hoping to pull their shipping business from a competitor.  When he partnered with Kathy Duncan of the Arkansas Sales team, the customer was easily “lured” in by our phenomenal Priority Mail service offerings, free package pickup, free packaging supplies, no surcharges, top-notch tracking, and insurance included at no extra charge. 

When they brought in a Stamps.com representative to explain easy payment options, the customer was “caught”!

This Business Connect resulted in 25,000 packages now being shipped with the USPS, “netting” approximately $150,000 in new revenue, annually.  What a catch!!

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Maintenance System NWA – Springdale Postmaster Timothy “Doc” Marion turned in a Submit A Lead for Maintenance System NWA.  

They are a landscaping and pressure washing business who wanted to reach more potential customers.  

The Business Development Specialist explained the benefits of using Every Door Direct Mail.  Doc’s lead produced $2,240 in new revenue. 

That’s the way to do it, Doc!

story and photo from Hoggin Revenue & Patti Robinson

ALL "THE RAGE" IN MENA

L-R: Mena City Carrier Bob Miller, Postmaster Johnna Alexander and CCA David Betz

After talking to City Carrier Bob Miller and CCA David Betz about new businesses starting up in town, Mena Postmaster Johnna Alexander met with a new retail shop owner, Laci Miner of The Rage clothing store (www.shoptherage.com ) .  Ms. Miner wanted to grow her online retail sales, while minimizing shipping costs.

Working with Jamie Sealy of the Sales Team, Johnna had the answer, with our Priority Mail 1, 2, 3-Day shipping options.  The free carrier pickup, free tracking and $50 of free insurance really hit the sweet spot for this customer.  Initially estimated to be a $104,000 Priority Mail sale, the updated prospect looks more like $600,000 in new revenue for our organization – and the customer could not be happier with the service.

After Ms. Miner told her sister Lori Bonner about her USPS experience, Ms. Bonner decided the USPS would be a great fit for her shoes and accessories retail store, too!  Again, Johnna met with the customer, and was able to make another Business Connect with The Elle Boutique (www.shoptheelle.com) for another $35,000 in new Priority Mail sales. 

Now the sisters are exploring opportunities in the international market, so there is little doubt those sales totals will grow in the coming months.

According to Johnna, with Bob Miller, David Betz and Jamie Sealy working with her to gain the business, the entrepreneurial sisters in Mena didn’t even have the time to think about using another shipper.  

This sale was a wholehearted partnership between the carriers and management, to gain new revenue.  That’s an extraordinary Customer Connect/Business Connect/Sales tag team!

Contributor: Patti Robinson

BEEBE RURAL CARRIER LANDS A NEW CLICK-N-SHIP CUSTOMER

L to R: Beebe Postmaster Sibylle Carter and Rural Carrier Kelly Cooper

Beebe Rural Carrier Kelly Cooper submitted a Rural Reach lead for Southern Waterfowl, a duck call manufacturer.  

The customer was interested in easy shipping solutions.  A Sales representative met with the customer and discussed Priority Mail as well as Click N Ship. 

Thanks to Kelly Cooper’s lead, we’re seeing an additional $3,526 in new revenue for the U.S. Postal Service, and the customer thinks we’re “ducky!”  

Kelly, that was a Nice job!

story and photo from Hoggin Revenue

NORTH LITTLE ROCK SHERWOOD STATION MANAGER'S LEAD PAYS OFF

Sherwood Station Manager Ken Hudson

NLR Sherwood Station Manager Ken Hudson submitted a lead for the community organization, FACES (Facts About Customer’s Electric Service).   

FACES was interested in promoting their organization using the U.S. Postal Service, and chose  Standard Mail as their best option.  

This lead produced an estimated $6,898 in revenue.  

Way to go, Ken!

story and photo from Hoggin Revenue

MAMMOTH SPRINGS POSTMASTER WINS PQ-3 BUSINESS CONNECT CHALLENGE

L to R: Adam Davis of the Mammoth Springs State Park and Mammoth Springs Postmaster Greg Williams

Greg Williams, Mammoth Springs Postmaster was recently notified by Chief Operating Officer Megan Brennan and VP of Sales Cliff Rucker that he was the PQ-3 winner of the Business Connect Challenge and the best performing medium level (level 18-22) postmaster in the nation.
For this accomplishment Greg received a 4 day and 3 night, all expense paid trip to Washington DC where he will meet the leaders of our organization, have a private tour of the Smithsonian Postal Museum and attend informative business meetings.
After receiving the surprise call, Greg stated, "The Post Office has been good to me and it is an honor to be chosen.  I don't feel like I have done anything extraordinary to have received such an honor; I just try and do my job, the best that I can each day..." Greg went on to say he views it as part of his responsibility to "help the USPS stay strong and relevant." 

ROSE BUD POST OFFICE DEDICATED, RENAMED TO HONOR MEDAL OF HONOR RECIPIENT NICKY "NICK" DANIEL BACON

Congressman Tim Griffin and Sr. MPOO Mike Hart unveiling the plaque

Congressman Tim Griffin and Sergeant First Class James Bacon, son of Nick Bacon

Officials gathered Tuesday, August 6th, to formally rename the Rose Bud Post Office after Nicky "Nick" Daniel Bacon, Medal of Honor recipient.

Congressman Tim Griffin sponsored Public Law 112-221, which was signed into law on December 28, 2012.

While serving in Vietnam, Squad Leader Bacon is personally credited with destroying an anti-tank weapon and moving platoons forward so they could eliminate enemy positions and rescue soldiers trapped at the front.  For his actions on that day, Bacon received the Medal of Honor.

Bacon also earned multiple awards for this accomplishments, including the Distinguished Service Cross, the Legion of Merit, the Bronze Star Medal and a Purple Heart.

After retiring from active duty, he continued his service to America. He served as the director of the Arkansas Department of Veterans Affairs from 1993 until his retirement in 2005.

Congressman Tim Griffin and Sergeant First Class James Bacon, son of Nick Bacon 

Congressman Tim Griffin and Sr. MPOO Mike Hart unveiling the plaque

PRIORITY MAIL FLAT RATE A WIN FOR JONESBORO BUSINESS

Jonesboro Rural Carrier Rita Bradford

Jonesboro Rural Carrier Rita Bradford submitted a lead for Tootledoo Designs, a home décor design company.

The customer wanted to explore various shipping methods, and was excited to learn the benefits of Priority Mail Flat Rate shipping.  

Tootledoo Designs is now using the U.S. Postal Service for their mailing and shipping needs.  This lead produced an estimated $10,020.  

Great Job Rita!

story & photo from Hoggin Revenue

JACKSONVILLE RETAIL ASSOCIATE EARNS GOLD STAR

Postmaster Pam Thomas presents Retail Associate Venus Snider with her first Gold Star!

Ms. Venus Snider earned her first gold star for a perfect transaction!

Jacksonville Post Office received a 10 out of 10 on the overall customer experience and the shopper commented, "The clerk was friendly and polite.  When I made a comment about the product being a gift, the clerk was willing to engage in a polite inquiry who it was for, and then returned to the appropriate questions and product offerings.  This interaction made the experience more personable.  With a unique business in a community, the relationship building is part of the draw to return to a business   The clerk provided this interaction."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.