Sunday, June 23, 2013

USPS SOCIAL MEDIA UPDATE





With thousands of fans and friends online, the Postal Service is more social than ever.

USPS is active on a variety of social media sites. Currently, there is a corporate presence on Facebook, Twitter, YouTube and LinkedIn.

USPS Stamps also uses several social media platforms including Facebook and Twitter, as well as Pinterest, Tumblr, Instagram, Google+ and the Stamp of Approval blog.

Careers@USPS on Facebook alerts job seekers to open positions and upcoming career fairs.

The Postal Service is growing its social media influence every day — engaging customers on these platforms to reach them in today’s digital culture.

Customers and employees can find a variety of information and interactive content on social media platforms, with recent outreach during Winter Storm Nemo and the six-day package delivery announcement as examples. In both situations, multiple updates and links to additional information were posted on USPS accounts to provide immediate responses.

Employees can get access to social media on work computers through eAccess if they have a business reason for it, with a manager’s approval. The official USPS social media policy is online at the Postal Service Policy Net website, and includes guidelines for professional use.

Employees are encouraged to visit these sites even if they do not have a work computer or access at work. These sites, as well as Link, are optimized for mobile devices such as smartphones and tablets. 

Thursday, June 20, 2013

CONGRATULATIONS TO MORRILTON RETAIL ASSOCIATES


L-R: RETAIL ASSOCIATE VANESSA BURTON, SUPERVISOR MARY LOVELAND, RETAIL ASSOCIATE ANGELA SUMMERS


CONGRATULATIONS!!!


The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

Sunday, June 16, 2013

HOT SPRING MAIN OFFICE EARNS SEVENTH GOLD STAR!


BACK ROW L-R: Hot Springs Postmaster Danny Phillips, Sr. MPOO Mike Hart, AR District Manager Kim Quayle
FRONT ROW L-R: Retail Associates Robyn Turney, Lauren Cole, Supervisor Connie Man

CONGRATULATIONS!!!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

Thursday, June 13, 2013


FARMINGTON RURAL CARRIER RICHARD NAYLOR RECEIVED EXPERT DRIVER CERTIFICATE


RICHARD NAYLOR

Congratulations to Farmington Rural Carrier, Richard Naylor, for 26 years of exceptional safe driving performance!

Sunday, June 9, 2013

KUDOS TO CENTERTON RURAL CARRIER BOB CAMP

Centerton Rural Carrier Bob Camp


Centerton Rural Carrier Bob was delivering mail when he noticed steam or smoke coming out of the top of a home.

He acted quickly and notifed the authorities of a possible fire.  The house was, in fact, on fire and because of Bob's attention and care the family did not sustain a total loss.

Thank you Bob for doing your job so well and caring for your community!

Thursday, June 6, 2013

FARMINGTON RETAIL ASSOCIATE LINDA RATHELL EARNS A GOLD STAR




Farmington Retail Associate Linda Rathell

Ms. Linda Rathell recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

Sunday, June 2, 2013

FT SMITH RETAIL ASSOCIATE CHARLES NEUMAN EARNS A GOLD STAR

RETAIL ASSOCIATE CHARLES NEUMAN

Mr. Charles Neuman recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

Here is what the shopper had to say, "The clerk was extremely friendly and helpful."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.