CONGRATULATIONS TO MONTICELLO POST OFFICE GOLD STAR WINNER!

Danny McNeil, Monticello Postmaster  - Ms. Carol Grassi, Triple Gold Star Achiever


Ms. Carol Grassi has earned her third gold star for perfect transactions!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.


Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

CONGRATULATIONS HOT SPRINGS MAIN POST OFFICE
SIX GOLD STARS

FRONT ROW L-R: Robyn Turney (2 Gold Stars), Lauren Cole (3 Gold Stars), Connie Mann, Supervisor
BACK ROW L-R: Danny Phillips, Hot Springs Postmaster, Mike Hart, Sr. MPOO, Kim Quayle, AR District Manager. NOT PICTURED: Nicole Brown (1 Gold Star)

Nothing but excellent customer service will earn you the coveted crystal trophy. 

 Congratulations on your major achievement!

PAT HOLCOMB, FARMINGTON POSTMASTER RECEIVES
SUSTAINABILITY GLOBE AWARD

PAT HOLCOMB FARMINGTON POSTMASTER RECEIVES SUSTAINABILITY GLOBE AWARD In a commendation letter from Chief Sustainability Officer, Thomas G. Day, Pat was recognized for her contribution to helping the Postal Service "put our stamp on a greener tomorrow". 

Pat was nominated by the staff in the Office of Sustainability for her outstanding excellence in service and received the Sustainability Globe Award.  She was recognized for her efforts in demonstrating how recycling can reduce cost and help the bottom line of any Post Office location nationwide.

Pat will be profiled as a Sustainability Champion in the soon to be released 2012 Annual Sustainability Report.

Congratulations Pat for your leadership and authenticity - great job!

NORTH LITTLE ROCK SHERWOOD STATION CELEBRATES MILLION MILERS! 

Richard Penley and Don Breckenridge

Congratulations to two North Little Rock Sherwood carriers for outstanding safety.  Each have delivered mail, while driving over a million miles in their postal career without having an accident.

Richard Penley - 35 years

Don Breckenridge - 37 years

An amazing accomplishment men - thank you for your commitment to great customers service and safety!

NORTH LITTLE ROCK PARKHILL STATION
CELEBRATES MILLION MILERS! 

Cecil Harvey, Gordon Holmes, Dwayne Ward

Congratulations to three North Little Rock Parkhill carriers for outstanding safety.  Each have delivered mail, while driving over a million miles in their postal career without having an accident.

Cecil Harvey - 39 years

Gordon Holmes - 36 years

Dwayne Ward - 34 years

An amazing accomplishment men - thank you for your commitment to great customers service and safety!

CONGRATULATIONS TO RUSSELLVILLE POST OFFICE GOLD STAR WINNERS!

Carolyn White and Doug Hollingshead

Carolyn White and Doug Hollingshead, Retail Associates at the Russellville Post Office had perfect transactions. Each  earned a Gold Star for their efforts to generate revenue and provide outstanding customer service.

DAYLIGHT SAVING TIME
STARTS SUNDAY, MARCH 10

Daylight Saving Time begins Sunday, March 10, 2013 (and ends Sunday, November 3, 2013).

With modern technology, most phones autoset and computers automatically update to sync with the time change.  However, the time change still can be confusing.  Most people remember the trick to clock changing by the old quote of "spring forward, fall backward," which reminds us to set forward our clocks for Daylight Saving Time in the spring and set backward for Standard Time in the fall. 

So what is Daylight Saving Time? Its origins go back to Benjamin Franklin who supposedly came up with the idea.  The point of setting back the clocks is to give an extra hour of daylight in the afternoon, while having an hour less of daylight in the morning.  Yet, it was not put into practice across most of the United States until 1967.  And beginning in 2007, Daylight Saving Time was expanded --- Americans now observe Daylight Saving Time from the second Sunday of March until the first Sunday of November. 

Likely few people will move the clock hand, or dial, forward an hour exactly at 2:00 am local time.   But that's when Daylight Saving Time officially begins on Sunday, March 10.  Ever wonder why we change the clock at 2:00 am?

Visit http://www.webexhibits.org/daylightsaving/.

During the time change, the National Fire Protection Association and the U.S. Consumer Product Safety Commission recommend that consumers change the battery in smoke and carbon monoxide detectors.