PINE BLUFF OAK PARK RETAIL ASSOCIATE EARNS A SECOND GOLD STAR AWARD

Congratulations to Pine Bluff Oak Park Retail Associate Tammy Smith for earning her second Gold Star Award for having a perfect Retail Customer Experience score.

CAMDEN RETAIL ASSOCIATE EARNS GOLD STAR AWARD

Camden Postmaster Keith Davis (l) and MPOO Richard Wynn (r) present Camden Retail Associate Tammy Rowen with a Gold Star Award for having a perfect Retail Customer Experience score.

WYNNE RETAIL ASSOCIATE EARNS GOLD STAR AWARD

L-R: Wynne Supervisor Customer Service Amy Garner, Wynne Postmaster Tanya Smith, Retail Associate Yolanda Dulaney, MPOO 5 Chuck Hamilton.

Wynne Retail Associate Tanya Smith recently earned a Gold Star Award for having a perfect Retail Customer Experience score.

NEW FAYETTEVILLE POSTMASTER SWORN INTO OFFICE

Manager Post Office Operations Al Alexander (r) administers the oath of office to newly appointed Fayetteville Postmaster Charles Redburn (l) as his wife Kelly stands a witness.

Charles Redburn has been appointed as the new Fayetteville Arkansas Postmaster.  Mr. Redburn has a postal career spanning almost 23 years, and served more than 2 and a half years abroad in the U.S. Army including 6 months in Operation Desert Storm bringing his combined federal service to 25 years.

Mr. Redburn began his postal career as a mail processor in the Quincy Illinois Mail Processing Center in 1991 and shortly after became a Mail Processing Supervisor. He was promoted to Customer Service Supervisor in Salem, MO in 1994 and appointed Salem Postmaster in 1996. He was promoted and appointed West Plains MO Postmaster in 2002.  Mr. Redburn served as Officer in Charge and was promoted to Postmaster in Bismarck, ND from 2012 – 2014.  He has served in many other capacities within the Postal Service that have opened the door to his most recent promotion, Fayetteville Postmaster.

Mr. Redburn grew up on a 145 acre farm north of St. James, MO where his parents still reside. He has been happily married to Kelly for 28 years.  They have three sons, one daughter, a granddaughter and a grandson. He earned his bachelor’s degree in Business Administration in December 2000 and plans to continue his education in Fayetteville to include a Master’s Degree in Business.

Please join us as Charles Redburn takes the Oath of Office as the new Postmaster of Fayetteville, AR.

OFFICES AND EMPLOYEES RECOGNIZED FOR GOLD STAR MYSTERY SHOPS


The Arkansas District had 58 Gold Star Mystery Shops in Quarter 4, FY 2014. Mystery Shops are a part of the Retail Customer Experience (RCE) Program, of which the district has 76 offices participating. Mystery shoppers record how long their wait in line was, make note of the products offered, the appearance of the retail unit, how courteous the retail associate was and their general overall experience.

MPOO Area III had the most Gold Star Shops with 16. MPOO Area II was second with 12. MPOO Areas 4, 5 and 6 tied for third with 9. MPOO Area I had 3. 

58 of the 170 shops in Quarter 4 qualified as Gold Star shops.

Offices with multiple Gold Star Shops included Camden, Crossett, Monticello, Pine Bluff Oak Park, Alma, Greenwood, Van Buren Downtown, Conway Downtown, Heber Springs and Forrest City.

Ten employees: Shannon Vaughan, Camden; Mary Withers, Crossett; Carole Bowers, Monticello; Tammy Smith, Pine Bluff Oak Park; Celeste McCollum, Alma; Garland Mayes, Greenwood; Brian Thompson, Van Buren Downtown, Timothy Little, Conway Downtown; Stephanie Giunta, Heber
Springs and Karen Daniel, Forrest City; had multiple Gold Star Shops in Quarter 4.

Offices and Employees by MPOO Area with Gold Star Shops:

MPOO 1
Benton - Shari Ryerson
Bryant - Lisa Hopson
Malvern - David Hohrine

MPOO 2
Camden - Tammy Rowen, Shannon Vaughn
Crossett - Mary Withers
Hope - Sharon Randle
Monticello - Carole Bowers
Pine Bluff Oak Park - Tammy Smith
Pine Bluff White Hall - Kevin Johnson

MPOO 3
Alma - Celeste McCollum
Bentonville Bella Vista - Winston Welch
Clarksville - Tonia Ralph
Fayetteville Craft - David Smith
Ft Smith Downtown - Larry Smith
Ft Smith Fianna - Julie Carter
Greenwood - Garland Mayes, Hieu Nguyen
Lowell - Phillip Maness
Russellville MPO - Roger Ruston
Russellville North - Delphine Williamson
Van Buren Downtown - Brian Thompson
Van Buren MPO - Gary Harwell

MPOO 4
Batesville - Deborah McKenzie
Conway Downtown - Timothy Little
Heber Springs - Stephanie Giunta
Morrilton - Angela Summers
Mountain View - Debra Fitzpatrick, Kelly Sport
Searcy - Jacob Gregersen

MPOO 5
Forrest City - Karen Daniel, Carla Highes
Jonesboro Downtown - Jerry Bowers
Marion - Robert Richmond, Laura Montaque
Paragould - Sam Becerra
West Memphis - Rochelle Cade
Wynne - Yolanda Dulaney

MPOO 6
LR Asher - Ken Lovelace
LR Hillcrest - Tara White
LR MPO - Pierre Stubbs, Christopher Jordan,
LR GMF - Brittany Landrum, Caberta Bates
NLR Maumelle - Virginia Owens
NLR Sherwood - Alexander Coleman

MULTIPLE GOLD STAR SHOPS

LESLIE POST OFFICE NAMES A NEW POSTMASTER

Congratulations to Janelle Passmore the newly appointed Leslie Postmaster