CONGRATS TO FT SMITH FIANNA STATION MANAGER FOR NEW REVENUE
Manager Connie Whitlock was recently recognized for the Business Connect lead she submitted for Southwest Speed of Ft. Smith. Southwest Speed specializes in motor sport parts, engine systems and accessories for race cars. This lead will generate over $52,000 in new annual revenue for the US Postal Service.
Connie noticed the customer bringing a few packages and offered to provide more information on the competitive products and services that the US Postal Service provides. After a meeting with Business Solutions Specialist, Nikki Allen, he chose to utilize the Postal Service for all his shipping needs.
"Business Connect is a wonderful way for the Postal Service to make our local businesses aware of the services that we have to offer and how we can help their business grow."
Submit details for a Arkansas District Newsmaker story via eMail to: arnewsmakers@usps.gov
Saturday, September 28, 2013
Friday, September 27, 2013
U.S. Postal Service
Announces New Prices for 2014
Price increases
expected to generate $2 billion in new revenue to improve financial situation
WASHINGTON — The United
States Postal Service today announced proposed price changes, including an
increase in the price of a First-Class Mail single-piece letter from 46 cents
to 49 cents. The proposed changes, which would go into effect in January 2014,
are intended to generate $2 billion in incremental annual revenue for the
Postal Service.
Highlights of the new
single-piece First-Class Mail pricing, effective Jan. 26, 2014 include:
·
Letters
(1 oz.) — 3-cent increase to 49 cents
·
Letters
additional ounces — 1-cent increase to 21 cents
·
Letters
to all international destinations (1 oz.) — $1.15
·
Postcards
— 1-cent increase to 34 cents
Stamp prices have
stayed consistent with the average annual rate of inflation of 4.2 percent
since the Postal Service was formed in 1971.
Pricing for Standard Mail, Periodicals, Package Services and Extra Services also will be adjusted as part of a filing to the Postal Regulatory Commission (PRC) scheduled to take place Sept. 26.
Pricing for Standard Mail, Periodicals, Package Services and Extra Services also will be adjusted as part of a filing to the Postal Regulatory Commission (PRC) scheduled to take place Sept. 26.
The Governors of the
Postal Service voted Sept. 24 to seek price increases above the typical annual
increases associated with changes in the Consumer Price Index (CPI).
In a letter
disseminated to customers today, Board of Governors Chairman Mickey Barnett
described the “precarious financial condition” of the Postal Service and the
“uncertain path toward enactment of postal reform legislation” as primary
reasons for seeking price changes above the CPI increase. He also indicated
that the price adjustment above the CPI increase is necessary in order to
ensure that the Postal Service will be able to maintain and continue the
development of postal services of the type and quality which America needs.
“Of the options
currently available to the Postal Service to align costs and revenues,
increasing postage prices is a last resort that reflects extreme financial
challenges,” said Barnett in the letter. “However, if these financial challenges
were alleviated by the timely enactment of laws that close a $20 billion budget
gap, the Postal Service would reconsider its pricing strategy. We are
encouraged by the recent introduction of comprehensive postal reform
legislation in Congress, and despite an uncertain legislative process, we are
hopeful that legislation can be enacted this year.”
Except in exceptional
or extraordinary circumstances, postage price increases are capped at the rate
of inflation as measured by the CPI-U. The Postal Service is filing a price
increase above CPI-U due to extraordinary and exceptional circumstances which
have contributed to continued financial losses. The Postal Service recorded a
$15.9 billion net loss last fiscal year and expects to record a loss of roughly
$6 billion in the current fiscal year, and has an intolerably low level of
available liquidity even after defaulting on its obligation to make prefunding
payments for retiree health benefits.
The PRC will review
the prices before they become effective Jan. 26, 2014, and must agree the
prices are consistent with applicable law. The new price proposals are
scheduled to be filed Sept. 26 and will be available on the PRC website
at www.prc.gov and also will
be available athttp://pe.usps.com.
The full text of the
Board chairman’s letter sent to postal customers about the pricing decision
will be available later today at the following link:
http://about.usps.com/news/national-releases/2013/pr13_chairman-letter.htm.
http://about.usps.com/news/national-releases/2013/pr13_chairman-letter.htm.
The Postal Service
receives no tax dollars for operating expenses and relies on the sale of
postage, products and services to fund its operations
Wednesday, September 25, 2013
HOPE CLERK GENERATES NEW REVENUE FROM CLERKS CARE LEAD
Hope Clerk Tonya Reaves submitted a Clerks Care lead for the The Survival Cordist. This company distributes handmade paracord bracelets, belts, gun slings, fire starters and key chains.
The customer was interested in the cost of mailing and shipping merchandise. A member of the Sales Team contacted the customer. The customer was introduced to First Class packaging using Click N Ship.
The company is enjoying the cost and convenience of the postal products and is able to meet their customer's needs. The projected revenue from this sale is $13,650.
From Hoggin' Revenue
Hope Clerk Tonya Reaves submitted a Clerks Care lead for the The Survival Cordist. This company distributes handmade paracord bracelets, belts, gun slings, fire starters and key chains.
The customer was interested in the cost of mailing and shipping merchandise. A member of the Sales Team contacted the customer. The customer was introduced to First Class packaging using Click N Ship.
The company is enjoying the cost and convenience of the postal products and is able to meet their customer's needs. The projected revenue from this sale is $13,650.
From Hoggin' Revenue
Saturday, September 21, 2013
FROM RECYCLED RAGS TO REVENUE RICHES
Springdale Postmaster
Tom “Doc” Marion really cleans up, when it
comes to closing
sales and taking revenue away from our competitors.
|
We’ve all heard the stories; folks making it big, going from rags to riches. But did you ever think you’d hear a story
about a postmaster using rags to make revenue? As it turns out,
Springdale Postmaster Tim “Doc” Marion has a real knack for doing just that.
Northwest Rags, Inc. (www.nwrags.com)
contacted Postmaster Marion, requesting information on packaging shapes and
sizes we have available for shipping. The customer, who specializes in
recycling used clothing and linens into wiping and cleaning rags, had been
shipping their product using a competitor. But recently, they’d become
dissatisfied with the various surcharges and escalating rates they were paying.
Never one to turn a blind eye to an
opportunity, Doc immediately called on Kathy Duncan and Nikki Allen of the
Arkansas Sales team, intending to “wipe out” the competition, and bring that
new revenue into our USPS coffers.
And man-oh-man, did they ever “clean
up”! Doc’s activities with Northwest Rags helped move the shipment of
recycled rags to new Postal revenue streams, with a sale estimated to be around
$75,000 per year.
What’s even better, this is the second large
sale Doc has been involved in, just in the past couple of weeks. It seems
clear, he is intent on eliminating any chance of a revenue shortfall, in
Springdale.
And for the record, any resemblance between Doc
Marion and Mr. Clean is totally coincidental.
Contributor Patti Robinson
Wednesday, September 18, 2013
CABOT SUPERVISOR SUBMIT A LEAD PAYS OFF
Contributor Patti Robinson
Contributor Patti Robinson
Saturday, September 14, 2013
HOT SPRINGS CITY CARRIER EARNS SOUTHERN AREA EXCELLENCE IN SAFETY AWARD
Wednesday, September 11, 2013
QUICK ACTION BY GREEN FOREST RURAL CARRIER = HERO AND HELPER
Green Forest Rural Carrier Dana Cinq Mars witnessed a suspicious man removing mail from curbside mailboxes while delivering mail on her route.
She quickly notified the local Sheriff's Department, provided a description of the suspect and his vehicle. The Sheriff's Department responded and determined the truck the suspect was driving had recently been reported as stolen.
The man was arrested in the possession of stolen mail, thanks to Dana being observant and taking the right action.
Green Forest Rural Carrier Dana Cinq Mars witnessed a suspicious man removing mail from curbside mailboxes while delivering mail on her route.
She quickly notified the local Sheriff's Department, provided a description of the suspect and his vehicle. The Sheriff's Department responded and determined the truck the suspect was driving had recently been reported as stolen.
The man was arrested in the possession of stolen mail, thanks to Dana being observant and taking the right action.
Sunday, September 8, 2013
WYNNE CITY CARRIER AWARDED FOR CUSTOMER CONNECT LEAD
Acting MPOO Rob Driskell and City Carrier Darryl Page |
City Carrier Darryl Page submitted a Customer Connect Lead for
Mohr Sports.
The company ships sporting supplies, sporting equipment, and
uniforms. A member of sales contacted the company and met with the manager.
After a demonstration of the US Postal Service Flat Rate Priority Mail the
customer was convinced they could save money using the Postal Service.
This
lead resulted in a Sale won of $8,820 in Priority Mail.
Contributed by Patti Robinson
Wednesday, September 4, 2013
MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR
MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR
Morrilton Supervisor Mary Loveland presents the Gold Star Award to Retail Associate Lanita Hammett |
Ms. Lanita Hammett earned a gold star for a perfect transaction!
Morrilton Post Office received a 10 out of 10 on the overall customer experience and the shopper commented, "The service was cordial and the location was supplied well."
The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.
|
Sunday, September 1, 2013
MALVERN RETAIL ASSOCIATE HITS IT BIG WITH A CLERKS CARE LEAD
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