Saturday, September 28, 2013

CONGRATS TO FT SMITH FIANNA STATION MANAGER FOR NEW REVENUE



Manager Connie Whitlock was recently recognized for the Business Connect lead she submitted for Southwest Speed of Ft. Smith.  Southwest Speed specializes in motor sport parts, engine systems and accessories for race cars. This lead will generate over $52,000 in new annual revenue for the US Postal Service.

Connie noticed the customer bringing a few packages and offered to provide more information on the competitive  products and services that the US Postal Service provides. After a meeting with Business Solutions Specialist, Nikki Allen, he chose to utilize the Postal Service for all his shipping needs.

"Business Connect is a wonderful way for the Postal Service to make our local businesses aware of the services that we have to offer and how we can help their business grow." 

Friday, September 27, 2013

U.S. Postal Service Announces New Prices for 2014


Price increases expected to generate $2 billion in new revenue to improve financial situation



WASHINGTON — The United States Postal Service today announced proposed price changes, including an increase in the price of a First-Class Mail single-piece letter from 46 cents to 49 cents. The proposed changes, which would go into effect in January 2014, are intended to generate $2 billion in incremental annual revenue for the Postal Service.

Highlights of the new single-piece First-Class Mail pricing, effective Jan. 26, 2014 include:

·         Letters (1 oz.) — 3-cent increase to 49 cents
·         Letters additional ounces —  1-cent increase to 21 cents
·         Letters to all international destinations (1 oz.) — $1.15
·         Postcards — 1-cent increase to 34 cents

Stamp prices have stayed consistent with the average annual rate of inflation of 4.2 percent since the Postal Service was formed in 1971.
Pricing for Standard Mail, Periodicals, Package Services and Extra Services also will be adjusted as part of a filing to the Postal Regulatory Commission (PRC) scheduled to take place Sept. 26.

The Governors of the Postal Service voted Sept. 24 to seek price increases above the typical annual increases associated with changes in the Consumer Price Index (CPI).

In a letter disseminated to customers today, Board of Governors Chairman Mickey Barnett described the “precarious financial condition” of the Postal Service and the “uncertain path toward enactment of postal reform legislation” as primary reasons for seeking price changes above the CPI increase. He also indicated that the price adjustment above the CPI increase is necessary in order to ensure that the Postal Service will be able to maintain and continue the development of postal services of the type and quality which America needs.

“Of the options currently available to the Postal Service to align costs and revenues, increasing postage prices is a last resort that reflects extreme financial challenges,” said Barnett in the letter. “However, if these financial challenges were alleviated by the timely enactment of laws that close a $20 billion budget gap, the Postal Service would reconsider its pricing strategy. We are encouraged by the recent introduction of comprehensive postal reform legislation in Congress, and despite an uncertain legislative process, we are hopeful that legislation can be enacted this year.”

Except in exceptional or extraordinary circumstances, postage price increases are capped at the rate of inflation as measured by the CPI-U. The Postal Service is filing a price increase above CPI-U due to extraordinary and exceptional circumstances which have contributed to continued financial losses. The Postal Service recorded a $15.9 billion net loss last fiscal year and expects to record a loss of roughly $6 billion in the current fiscal year, and has an intolerably low level of available liquidity even after defaulting on its obligation to make prefunding payments for retiree health benefits.

The PRC will review the prices before they become effective Jan. 26, 2014, and must agree the prices are consistent with applicable law. The new price proposals are scheduled to be filed Sept. 26 and will be available on the PRC website at www.prc.gov and also will be available athttp://pe.usps.com.

The full text of the Board chairman’s letter sent to postal customers about the pricing decision will be available later today at the following link:
http://about.usps.com/news/national-releases/2013/pr13_chairman-letter.htm.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations

Wednesday, September 25, 2013

HOPE CLERK GENERATES NEW REVENUE FROM CLERKS CARE LEAD



Hope Clerk Tonya Reaves submitted a  Clerks Care lead for the The Survival Cordist.  This company distributes handmade paracord bracelets, belts, gun slings, fire starters and key chains. 

The customer was interested in the cost of mailing and shipping merchandise. A member of the Sales Team contacted the customer. The customer was introduced to First Class packaging using Click N Ship.  

The company is enjoying the cost and convenience of the postal products and is able to meet their customer's needs. The projected revenue from this sale is $13,650.

From Hoggin' Revenue

Saturday, September 21, 2013

FROM RECYCLED RAGS TO REVENUE RICHES

Springdale Postmaster Tom “Doc” Marion really cleans up, when it
comes to closing sales and taking revenue away from our competitors.

We’ve all heard the stories; folks making it big, going from rags to riches.  But did you ever think you’d hear a story about a postmaster using rags to make revenue?  As it turns out, Springdale Postmaster Tim “Doc” Marion has a real knack for doing just that. 

Northwest Rags, Inc. (www.nwrags.com) contacted Postmaster Marion, requesting information on packaging shapes and sizes we have available for shipping.  The customer, who specializes in recycling used clothing and linens into wiping and cleaning rags, had been shipping their product using a competitor.  But recently, they’d become dissatisfied with the various surcharges and escalating rates they were paying.

Never one to turn a blind eye to an opportunity, Doc immediately called on Kathy Duncan and Nikki Allen of the Arkansas Sales team, intending to “wipe out” the competition, and bring that new revenue into our USPS coffers. 

And man-oh-man, did they ever “clean up”!  Doc’s activities with Northwest Rags helped move the shipment of recycled rags to new Postal revenue streams, with a sale estimated to be around $75,000 per year.

What’s even better, this is the second large sale Doc has been involved in, just in the past couple of weeks.  It seems clear, he is intent on eliminating any chance of a revenue shortfall, in Springdale. 

And for the record, any resemblance between Doc Marion and Mr. Clean is totally coincidental. 

Contributor Patti Robinson

Wednesday, September 18, 2013

CABOT SUPERVISOR  SUBMIT A LEAD PAYS OFF


Stan Stracener, Cabot Customer Service Supervisor

After Cabot Supervisor Stan Stracener noticed a local business shipping all their products with a competitor, he decided to turn in the lead and see where it went.  

Low and behold, after a meeting with a Sales representative, Classics Unlimited decided the USPS, with no outrageous surcharges and exceptional service, was a hands-down winner for shipping their smaller parts.  

This Submit a Lead generate around $12,000 in new Priority Mail revenue, annually.
Contributor Patti Robinson

Saturday, September 14, 2013

HOT SPRINGS CITY CARRIER EARNS SOUTHERN AREA EXCELLENCE IN SAFETY AWARD


L-R: Sr. MPOO (a) Gregg Tolliver, Postmaster Danny Phillips, Carrier MIke Karber, HR Mgr. Seritia Clark


It is a privilege to honor those who live their lives with 
excellence, such as Mike Karber.  He is described by many of his co-workers as "a person of high character", "caring", "a great and thoughtful person in every aspect".

Mike recently received the Southern Area Excellence in Safety Award for over 40 years of service with zero vehicle accidents. He has been a city carrier in Hot Spring his entire postal career and has served as the safety captain for several years.  He currently has 3585 hours of sick leave.

"Mike is a professional in every way, not only in the way he conducts himself concerning safety on the job but as a mentor to other carriers as well as the outstanding service he provides his customers," stated Hot Springs Postmaster Danny Phillips.

We applaud you and your achievements!
Congratulations!

Wednesday, September 11, 2013

QUICK ACTION BY GREEN FOREST RURAL CARRIER = HERO AND HELPER



Green Forest Rural Carrier Dana Cinq Mars witnessed a suspicious man removing mail from curbside mailboxes while delivering mail on her route.

She quickly notified the local Sheriff's Department, provided a description of the suspect and his vehicle.  The Sheriff's Department responded and determined the truck the suspect was driving had recently been reported as stolen.

The man was arrested in the possession of stolen mail, thanks to Dana being observant and taking the right action.

Sunday, September 8, 2013

WYNNE CITY CARRIER AWARDED FOR CUSTOMER CONNECT LEAD


Acting MPOO Rob Driskell and City Carrier Darryl Page
City Carrier Darryl Page submitted a Customer Connect Lead for Mohr Sports. 

The company ships sporting supplies, sporting equipment, and uniforms. A member of sales contacted the company and met with the manager. After a demonstration of the US Postal Service Flat Rate Priority Mail the customer was convinced they could save money using the Postal Service. 

This lead resulted in a Sale won of $8,820 in Priority Mail.

Contributed by Patti Robinson  

Wednesday, September 4, 2013

MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR

MORRILTON RETAIL ASSOCIATE EARNS GOLD STAR


Morrilton Supervisor Mary Loveland presents the Gold Star Award to Retail Associate Lanita Hammett
Ms. Lanita Hammett earned a gold star for a perfect transaction!


Morrilton Post Office received a 10 out of 10 on the overall customer experience and the shopper commented, "The service was cordial and the location was supplied well."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

Sunday, September 1, 2013

MALVERN RETAIL ASSOCIATE HITS IT BIG WITH A CLERKS CARE LEAD


Retail Associate John Hopkins - Malvern Post Office

Congratulations to John Hopkins from Malvern Post Office.  John turned in a Clerks Care lead that netted $16,640 in new revenue for the US Postal Service!


Clerks Care is a program that allows clerk craft employees to identify new business revenue opportunities and help grow revenue in the small to midsize customer base.