 |
| Karen Daniel - Forrest City Retail Associate |
Ms. Karen Daniel recently earned a gold star for a perfect transaction!
Here is what the shopper had to say, "The prompt service would encourage my return. The location has sufficient supplies, and the clerk was polite and helpful."
The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.
It can be used as a real-time snapshot of a customer interaction. It is not just about the score.
It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.
The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.
Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.
No comments:
Post a Comment