FARMINGTON POSTMASTER EARNS GOLD STAR

Pat Holcomb - Farmington Postmaster

Farmington Postmaster, Pat Holcomb recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

The shopper rated the overall experience a 10!  Here is what the shopper had to say, "The staff were friendly and warm in their greeting and tone.  The facility was free of debris and clutter, both inside and outside.  the service was very efficient."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

FORREST CITY RETAIL ASSOCIATE EARNS GOLD STAR

Karen Daniel - Forrest City Retail Associate

Ms. Karen Daniel recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

Here is what the shopper had to say, "The prompt service would encourage my return.  The location has sufficient supplies, and the clerk was polite and helpful."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

HOT SPRINGS RETAIL ASSOCIATE HONORED

40 YEARS OF SERVICE

Hot Spring Supervisor Connie Manning, Hot Springs Park Station SSA Ken Ashley


Congratulations Mr. Ken Ashley for achieving the 40 year milestone with the US Postal Service.

We all contribute in our different roles to make the Arkansas District and the US Postal Service successful and we all benefit from the dedication and skill you bring to your work.

We are grateful for your commitment.

NORTH LITTLE ROCK SHERWOOD 
WHERE EVERY CARRIER RECEIVES A SAFETY AWARD

MILLION MILE CLUB

Richard Penley - 35 years

Don Breckenridge - 37 years

Myron Bogard - 29 years

Michael Eubanks - 28 years

Rita Adams - 27 years

Sheryl Tolliver - 26 years

Michael Brown - 26 years

David Messersmith - 25 years

William Blackmon - 24 years

John Steward - 24 years

Michael Stimpson - 23 years

Paul Meginnes - 23 years

James Brown, Jr. - 14 years

Kelley Ramsey - 14 years

Terry Jacobs - 13 years

Michael Wilkinson - 11 years

Lee Carter III - 11 years

Robert Davis, Jr. - 8 years

Adrain Phillips - 7 years

Franco Jacobs - 6 years

Matthew Tackett - 5 years

Larry Pope - 3 years

Michael Pierce - 3 years

Terry Gee - 2 years

Wayne Reynolds - 1 year

Shevarick Paskel - 1 year

Great job, great example for all Arkansas employees!

TAX DAY - BE PREPARED!

Millions of American wait until the last minute to file their tax returns.  This year will be no different.  Filers have until 12 Midnight on Monday, April 15, 2013 to drop off their completed returns.

We offer the following advice to tax filers:

• Use First-Class postage
• Use pre-addressed labels where possible
• Write clearly
• Take special care to ensure all handwritten envelopes are legible and include a return address
• Affix sufficient postage. One ounce is 46 cents; every additional ounce up to 13 ounces costs an additional 20 cents per ounce
• Double check postage. Weigh any return that feels heavier than one ounce. Tax agencies DO NOT accept postage due mail
• Avoid the mad rush at the Post Office, drop your returns in a blue collection box- make certain the posted pick up time has not passed to ensure returns have an April 15 postmark
• For customers who send original receipts to tax agencies, registered mail is a good choice
• Make certain bulky envelopes are securely sealed

CONGRATULATIONS TO MONTICELLO POST OFFICE GOLD STAR WINNER!

Ms Debra Burt and Danny McNeil Monticello Postmaster

Ms. Debra Burt  has earned her first gold star for a perfect transaction!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

HOT SPRINGS POSTMASTER DANNY PHILLIPS HONORED

Mike Hart, Sr. MPOO- Danny Phillips, Hot Springs Postmaster- Kim Quayle, AR District Manager

Congratulations to Danny Phillips and all Hot Springs employees for earning the Customer Experience Measurement Star Award for outstanding customer experience measurement scores.