FARMINGTON RURAL CARRIER RECOGNIZED FOR SAFE DRIVING

Congratulations to Darla Smith RR 03 carrier in Farmington, AR for achieving 14 years of exceptional safe driving!

MORRILTON POST OFFICE IN THE CHRISTMAS SPIRIT

The Morrilton Post Office employees enjoyed decorating the lobby to promote Christmas cheer and the US Postal Service.

MERRY CHRISTMAS FROM ELM SPRINGS POST OFFICE

Elm Springs PMR Linda Yeakley decorated the retail window to look like the gingerbread house holiday stamp.

GOLD STAR FOR MAGNOLIA POST OFFICE 

L-R: Donna Ramsey, SSA and Sylvia Cross Magnolia Officer-In-Charge

Ms. Donna Ramsey earned a gold star for a perfect transaction!

Magnolia Post Office received a 10 out of 10 on the overall customer experience.

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

POSTAL CUSTOMER COUNCIL ANNUAL GOLF TOURNAMENT 

Congratulations to the winning team!

Ted Sanders, Hot Springs Data Collection

Tracy Kuhn, Gurdon Postmaster

Randall Joines, MPOO 2 (a)

Jay Youngblood, Bismark Postmaster

GOLD STAR FOR LR CHENAL STATION

Tiffany Braggs, RA and Marvin Pointer, LR Chenal St. Mgr (a)

Retail Associate Tiffany Braggs was awarded the District Manager's Gold Star Award, for perfect customer service. The customer commented, "The facility was neat and clean.  The friendly clerk performed the job expertly, so I would be sure to come back here often."

Little Rock Chenal Post Office received a 10 out of 10 on the overall customer experience.

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.