LITTLE ROCK INDUSTRIAL STATION EARNS SIX GOLD STARS - RECEIVES CRYSTAL TROPHY

BACK ROW L-R: AR DISTRICT MGR KIM QUAYLE,  SUPV. (A)  ZACH BARNETT, LR POSTMASTER GREGG TOLLIVER, SR MPOO MIKE HART
FRONT ROW L-R: TIFFANY BRAGGS, STA MGR (A) DAPHNE WEST, MARGARET SIMPSON, PAIGE BAIRD

Congratulations to the Industrial team for making a difference in customer service!

JONESBORO RETAIL ASSOCIATE EARNS GOLD STAR

SR. MPOO MIKE HART PRESENTS CONNIE STEAKLEY WITH HER GOLD STAR

Ms. Connie Steakley earned her first gold star for a perfect transaction!

Jonesboro's Hattie Caraway Station received a 10 out of 10 on the overall customer experience and the shopper commented, "The location was neat, clean and the staff was friendly."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

MALVERN CUSTOMER CONNECT LEAD PAYS OFF

RICKEY H FITZHUGH

Malvern City Carrier Rickey Fitzhugh saw and opportunity and submitted a Customer Connect lead for Hot Springs County Hospital.

After meeting with the Sales Team, the hospital started using Priority Mail Flat Rate boxes for mailing medical records.  A great solution for the hospital and great NEW revenue in the amount of $13,440 for the Postal Service.

Thank You Rickey!!

Information from Hoggin Revenue

THUMBS UP FROM ROGERS CITY CARRIER 

MARY HUGHES

Rogers City Carrier Mary Hughes submitted a lead for Castle Rental and Pawn.

This customer was interested in several options offered by the US Postal Service.  Working closely with the Sales Team they decided to use Click-N-Ship with Flat Rate Boxes for their shipping needs.  This resulted in an estimated annual NEW revenue of $15,558.

Great Job Mary!

Information from Hoggin Revenue

FAYETTEVILLE EMPLOYEE RETIRES WITH 50 YEARS

Bobby "Bud" Williams honored by his co-workers with a 50 year service plaque and a very special retirement celebration!

MURFREESBORO RURAL CARRIER HITS IT BIG WITH SUBMIT A LEAD

Congratulations to rural carrier Drondia Byers! 

Drondia submitted a lead for Cypress Creek Candle Company when she noticed they were using a competitor for their shipping needs and found out they were interested in saving money.

A member of the sales team met with the company and introduced them to the features and benefits of Click-N-Ship.  This meeting resulted in almost $20,000 in new revenue!

From Hoggin Revenue

LITTLE ROCK ASHER STATION EARNS SIX GOLD STARS - RECIEVES CRYSTAL TROPHY

Pictured: Tracy Jefferson and Ken Lovelace

Back Row: LR Postmaster Gregg Tolliver, Supv. Marquise Williams, RA Ken Lovelace, RA Al Smith, Marketing Mgr. Patti Robinson,  RA Tracy Jefferson, Asher Mgr. Caroline Andrews.

Front Row: Supv. Shollenna McCoy, RA Rashenda Branch

 L to R: Tracy Jefferson, Al Smith, Ken Lovelace, Patti Robinson

L to R: Ken Lovelace, Al Smith, Rashenda Branch, Tracy Jefferson

Al Smith and Rashenda Branch

LITTLE ROCK POST OFFICE RENAMED FOR SID McMATH

L to R: AR Governor Mike Beebe, US Rep. Tim Griffin, LR Mayor Mark Stodola, LR Postmaster John "Gregg" Tolliver

Officials gathered Friday, June 7th, to formally rename the Little Rock Main Post Office after Sidney "Sid" Sanders McMath, the 34th governor of Arkansas.

McMath was elected governor of Arkansas in 1948 and served from 1949 to 1953. He was a U.S. Marine who served in World War II. He is remembered as an advocate for civil rights and a strong supporter of improving the Arkansas' infrastructure.

Congressman Tim Griffin sponsored a bill in the US House of Representatives to rename the post office and it became law January 10, 2013.

Catholic High School for Boys "Sid's Kids"

US Rep. Tim Griffin and LR Postmaster Gregg Tolliver with new plaque

Master of Ceremonies, LR Postmaster Gregg Tolliver