KINGSLAND & DYESS POST OFFICES CELEBRATE JOHNNY CASH STAMP

L to R: Rural Carrier Harry Puterbaugh, Postmaster Relief Betty Lane, Rison Retail Assoc. Kay Mitchell, Postmaster Relief Jennifer Williams

L to R: Customer Carl Mitchell and Mayor Charles Crain



On June 5th, the Kingsland and Dyess Post Offices provided a pictorial cancellation commemorating the Johnny Cash Commemorative First-Class Stamp.

Kingsland is the birth place of the country icon and Dyess was his hometown while he was in Arkansas.

The Kingsland Post Office along with the City of Kingsland provided refreshment at the Post Office for visitors that came to buy the Johnny Cash stamp and get the pictorial cancellation.

The cancellation is obtainable by mail and must be postmarked by July 5, 2013.  Mail-in requests addressed to the Maynard AR Officer-in-Charge must include a self-addressed stamp envelope for the return of the pictorial cancellation.

APPLAUSE FOR LITTLE ROCK P & DC HEROES - SAVING A LIFE OF A FELLOW EMPLOYEE

L to R: Otha Merritt, MDO Shelia Briggs, Allen Broussard

L to R: Otha Merritt, Michael Betts, Frances Betts (Michael's wife), MDO Shelia Briggs, Allen Broussard

On Thursday, June 20^th, MDO Shelia Briggs presented Safety Awards to Expediter Otha Merritt and Contract Driver Allen Broussard. 

Both were recognized for their fast actions of administration of CPR on Mailhandler Michael Betts on January 31, 2013.

Michael was picking up mail that had fallen from the dock, when he felt dizzy and fell backward, striking his head directly on the pavement. 

Otha and Allens quickly went to Michael's aid and found he was not breathing and had no pulse. They immediately started performing CPR while 911 was called. Before the ambulance arrived Michael was conscious and breathing on his own. 

Michael was taken to Baptist Health where he made a full recovery. 

USPS SOCIAL MEDIA UPDATE

With thousands of fans and friends online, the Postal Service is more social than ever.

USPS is active on a variety of social media sites. Currently, there is a corporate presence on Facebook, Twitter, YouTube and LinkedIn.

USPS Stamps also uses several social media platforms including Facebook and Twitter, as well as Pinterest, Tumblr, Instagram, Google+ and the Stamp of Approval blog.

Careers@USPS on Facebook alerts job seekers to open positions and upcoming career fairs.

The Postal Service is growing its social media influence every day — engaging customers on these platforms to reach them in today’s digital culture.

Customers and employees can find a variety of information and interactive content on social media platforms, with recent outreach during Winter Storm Nemo and the six-day package delivery announcement as examples. In both situations, multiple updates and links to additional information were posted on USPS accounts to provide immediate responses.

Employees can get access to social media on work computers through eAccess if they have a business reason for it, with a manager’s approval. The official USPS social media policy is online at the Postal Service Policy Net website, and includes guidelines for professional use.

Employees are encouraged to visit these sites even if they do not have a work computer or access at work. These sites, as well as Link, are optimized for mobile devices such as smartphones and tablets. 

CONGRATULATIONS TO MORRILTON RETAIL ASSOCIATES

L-R: RETAIL ASSOCIATE VANESSA BURTON, SUPERVISOR MARY LOVELAND, RETAIL ASSOCIATE ANGELA SUMMERS

CONGRATULATIONS!!!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

HOT SPRING MAIN OFFICE EARNS SEVENTH GOLD STAR!

BACK ROW L-R: Hot Springs Postmaster Danny Phillips, Sr. MPOO Mike Hart, AR District Manager Kim Quayle
FRONT ROW L-R: Retail Associates Robyn Turney, Lauren Cole, Supervisor Connie Man

CONGRATULATIONS!!!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

FARMINGTON RURAL CARRIER RICHARD NAYLOR RECEIVED EXPERT DRIVER CERTIFICATE

RICHARD NAYLOR

Congratulations to Farmington Rural Carrier, Richard Naylor, for 26 years of exceptional safe driving performance!

KUDOS TO CENTERTON RURAL CARRIER BOB CAMP

Centerton Rural Carrier Bob Camp


Centerton Rural Carrier Bob was delivering mail when he noticed steam or smoke coming out of the top of a home.

He acted quickly and notifed the authorities of a possible fire.  The house was, in fact, on fire and because of Bob's attention and care the family did not sustain a total loss.

Thank you Bob for doing your job so well and caring for your community!

FARMINGTON RETAIL ASSOCIATE LINDA RATHELL EARNS A GOLD STAR

Farmington Retail Associate Linda Rathell

Ms. Linda Rathell recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

FT SMITH RETAIL ASSOCIATE CHARLES NEUMAN EARNS A GOLD STAR

RETAIL ASSOCIATE CHARLES NEUMAN

Mr. Charles Neuman recently earned a gold star for a perfect transaction!

CONGRATULATIONS!!!

Here is what the shopper had to say, "The clerk was extremely friendly and helpful."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.