A BANNER YEAR FOR CENTRAL ARKANSAS NALC FOOD DRIVE 

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DAVID MASON - CENTRAL AR FOOD DRIVE COORDINATOR

MANY THANKS TO DAVID MASON AND DWAYNE WARD - CENTRAL AR FOOD DRIVE COORDINATORS

This year over 130,000 pounds of food (and still counting) was collected in Central AR.  This beat the total from last year by 6 %. 

All donations went to the Arkansas FoodBank.  

This food will go a long way in providing the much needed assistance to hungry Arkansans.

Chenal Carrier Debbie Osbourne

Little Rock MPO Carrier - Cheryl Davidson

Chenal Carrier Debbie Osbourne

Westside City Carrier David Presko

Clinton Elementary Students

BELLA VISTA RETAIL ASSOCIATE JEFF WELCH EARNS GOLD STAR

Senior Manager Post Office Operations Al Alexander, Retail Associate Jeff Welch

Mr. Jeff Welch earned his first gold star for a perfect transaction!

Bella Vista received a 10 out of 10 on the overall customer experience and the customer commented, "This was a pleasant experience.  The clerk was courteous, friendly and efficient."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive change in behaviors that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they were in line, how the retail unit looked, how courteous the retail associates were, and other details about their visits.

ARKADELPHIA HELPS STAMP OUT HUNGER IN THEIR COMMUNITY

Pictured: City Carrier John Johnson collecting food during the NALC Food DriveThank you Arkadelphia for helping to stamp out hunger in your community!

BENTON RETAIL ASSOCAITE ALYSON "PAIGE" McNAMEE EARNS A GOLD STAR

Ms. Paige McNamme recently earned a gold star for a perfect transaction!

Benton Postmaster Anita Strickland presenting Paige McNamee with her first Gold Star Award!

CONGRATULATIONS!!!

This is what the customer had to say, "I would return to this  location because of the friendliness of the clerk."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction. It is not just about the score.

It is even more important that the results drive changes in behavior that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they spent in line, how the retail unit looked, how courteous the retail associates were, and other details about their visit.

CONWAY HELPS TO STAMP OUT HUNGER

Participant and volunteer Bradley Phillips taking food to his mailbox

The Conway Post Office collected 27,720 pounds of food, up from the 21, 000 pounds in May 2012!

Carrier Peggy England and volunteer Breanna Phillips

This only happens with the community gets behind the annual NALC Food Drive and leaves non-perishable food items for the carrier to collect. 

The Conway Food Drive supplies Community Action Program for Central Arkansas (CAPCA), and the food pantry that feeds Faulkner County.

VOLUNTEERS STEPHANIE FREYALDENHOVEN AND JJ CARROLL

Rural Carrier Kim Prior and volunteers

RECTOR POST OFFICE COLLECTS APPROXIMATELY 4500 POUNDS FOR THE LOCAL FOOD PANTRIES 

PICTURED LEFT TO RIGHT: JILL SCOTT, DENNIS GRISSOM, DONALD SMITH

PICTURED LEFT TO RIGHT: DENNIS GRISSOM, THERESA MARTIN, DONALD SMITH

STEVE WARD NEXT TO THE FIRST BAPTIST CHURCH FOOD BANK TRUCK

Many thanks to all of the employees at the Rector Post Office for an outstanding food drive. The food collected was distributed equally between the Methodist Church Food Bank and the 1st Baptist Food Bank.

 You are making a difference in your community!

Whatever you did for the least of these....

 Other carriers and helpers not pictured are Caleb Catt, Lucy Tackett, Mary Smith, Susan Holcomb, David Smith and Jim Marshall.

ARKANSAS PROCESSING & DISTRIBUTION CENTER RECEIVES 2013 FEDERAL GREEN CHALLENGE AWARD

left to right: Garrett Jones, Artis Sapp, Brain Irons, Shanda King, Jeremy Motes

The Little Rock Processing Center used the innovative approach of maximizing the consolidation of retail recyclables that are collected from 15 Post Offices to simplify the collection and recycling of undeliverable mail. 

The Little Rock plant worked closely with Postmasters in the participating Post Offices to provide transportation to transfer undeliverable mail to the plant’s recycling collection center. 

As a result of these efforts, the Postal Service gets the best possible market value for its mixed paper using a market based contract to maximize value for the USPS. Very few USPS Post Offices have achieved the recycling performance levels found at the Little Rock plant; in FY 2012 the Little Rock plant recycled 97% of its waste stream. This is one of the highest recycling rate of any mail processing facility in the United States and reflects the staff’s commitment to finding recycling solutions for virtually every waste stream – be it mixed paper, cardboard, metal, batteries, wood pallets, mail transportation equipment, office equipment, etc.). 

The plant took these issues to heart and the result has been that recycling has been maintained as an important USPS program because it represents an economic winner for Little Rock and the participating retail offices that feed their undeliverable mail to this facility.

STAMP OUT HUNGER
NALC FOOD DRIVE

The US Postal Service and the National Associaton of Letter Carriers (NALC) will deliver for America in conducting the nation's largest single-day food drive on Saturday, May 11.

Together, we are continuing to make a difference in the lives of millions of Americans in need.  The Postal Service is proud to play a major role with our carriers, corporate partners and local community organizations to help stamp out hunger. 

The Stamp Out Hunger food drive is a nationwide effort that provides food to local food banks and pantries that rely heavily on donations.  With more than 50 million Americans living at rick of hunger, food banks across the country continue to experience record demand for emergency food assistance.

Now in its 21st year, the Stamp Out Hunger food drive has collected more than one billion pounds of food since its inception in 1993. In 2012, more than 70 million pounds of food was collected. 

Helping Stamp Out Hunger is as easy as checking your mailbox. Just leave a bag of non-perishable food items by your mailbox on Saturday, May 11.  Your letter carrier will pick up and deliver the food to a local food bank. Examples of non-perishable items include: peanut butter, canned soup, canned meats and fish, canned vegetables, fruits and juices, boxed goods such as cereal, pasta and rice.

ARKANSAS DISTRICT HONORED FOR BEST 2B PERFORMANCE

Southern Area Manager Operations Support Eric D. Chavez,  Southern Area Vice President Jo Ann Feindt, Arkansas District Manager Kim Quayle

The Arkansas District was recently recognized as the BEST in function 2B performance in the Southern Area for Quarter 2, FY 2013.

Function 2B is city delivery and includes several operational standard measurements to ensure our customers receive excellent delivery service.

CONGRATULATIONS TO PINE BLUFF WHITE HALL STATION 
GOLD STAR WINNER!

James Coleman - White Hall Retail Associate

Mr. James Coleman earned his first gold star for a perfect transaction!

White Hall received a 10 out of 10 on the overall customer experience and the shopper commented, "I received good service here."

The Retail Customer Experience process gives the Postal Service an objective view of our retail locations.

It can be used as a real-time snapshot of a customer interaction.  It is not just about the score.

It is even more important that the results drive change in behaviors that will result in improved customer satisfaction and increased retail revenue.

The attributes measured in the Mystery Shopper program should become so commonplace to our everyday performance that if the program were to end tomorrow it would not change the customer's retail experience in any way.

Mystery shoppers record how long they were in line, how the retail unit looked, how courteous the retail associates were, and other details about their visits.